Lead, Customer Success — AI Health Tech (Remote)

Aidoc; New York (NY); Remote; USD 110,000 - 150,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Stock options for all full-time employees

20 days of paid vacation

Job summary

A leading healthcare technology company is seeking a Customer Success Team Lead in New York. In this role, you will oversee and guide a team of Customer Success Managers to deliver outstanding customer experiences. The ideal candidate will have over 5 years of experience in customer success and team leadership, along with a passion for coaching. This position offers competitive medical benefits and stock options while ensuring a flexible remote-first work environment.

Qualifications

• 5+ years of experience in Customer Success, Account Management, or similar roles.
• 1+ year of team leadership experience.
• Experience in Healthcare and AI industries.

Responsibilities

• Manage, coach, and support a team of Customer Success Managers.
• Act as an escalation point for key customers.
• Directly manage a subset of strategic or high-impact accounts.

Skills

Team leadership

Customer success management

Communication skills

Organizational skills

Problem-solving

Tools

Gainsight

Salesforce

Job description

A leading healthcare technology company is seeking a Customer Success Team Lead in New York. In this role, you will oversee and guide a team of Customer Success Managers to deliver outstanding customer experiences. The ideal candidate will have over 5 years of experience in customer success and team leadership, along with a passion for coaching. This position offers competitive medical benefits and stock options while ensuring a flexible remote-first work environment.