Customer Success Lead — Medical SaaS, Hybrid + Equity

Nitra, Inc.; New York (NY); Hybrid; USD 130,000 - 170,000; Full time

Benefits offered by this job

Equity

Health Care

Retirement Benefits

Hybrid work policy

Job summary

Nitra, Inc. is seeking a Customer Success Lead in New York, NY, with 6+ years of experience. This role emphasizes leading a team of Customer Success Managers and managing post-sale engagement for medical practices. Key responsibilities include developing customer communication strategies and ensuring customer satisfaction. The position offers a competitive salary range of $130,000 to $170,000, equity, comprehensive health benefits, and a hybrid work policy, with four office days and one work-from-home day per week.

Qualifications

• 6+ years of Customer Success or Account Management experience.
• Proven managerial experience leading and developing high-performing teams.
• Direct experience in customer success leadership or similar positions.

Responsibilities

• Leading and mentoring a team of CSMs to drive product adoption.
• Managing multi-channel post-sale engagement presence.
• Building experiments to enhance success metrics.

Skills

Customer Success Leadership

Account Management

Team Management

B2B Service

Stakeholder Management

Fast-Paced Environment

Experience with Executive Stakeholders

Cross-Functional Team Coordination

Education

BA degree or equivalent

Job description

Nitra, Inc. is seeking a Customer Success Lead in New York, NY, with 6+ years of experience. This role emphasizes leading a team of Customer Success Managers and managing post-sale engagement for medical practices. Key responsibilities include developing customer communication strategies and ensuring customer satisfaction. The position offers a competitive salary range of $130,000 to $170,000, equity, comprehensive health benefits, and a hybrid work policy, with four office days and one work-from-home day per week.