Lead Customer Service & Training Specialist

Verst; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Verst is seeking a Customer Service Representative to perform CSR duties and help train and supervise junior CSRs. The role requires handling customer inquiries, ensuring accurate billing, and supporting accounts receivable activities.

The candidate should bring at least two years of CSR experience, strong communication skills, and the ability to work in a fast-paced office environment while maintaining a customer-friendly attitude. Training and leadership responsibilities are included.

Qualifications

• High School diploma or GED.
• Minimum 2 years' experience as a Customer Service Representative.
• Proficient with warehouse management system applications and Microsoft Office; typing 30 wpm.
• Excellent written and verbal communication skills.
• Ability to prioritize, organize and handle multiple tasks in a fast-paced office.
• Professional, customer-friendly attitude.

Responsibilities

• Fulfills the duties and responsibilities of a CSR.
• Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
• Continuously trains and develops CSRs on standard operation procedures (SOP).
• Serves as a primary point of reference for CSRs regarding operational, procedural, system or customer account questions.
• Reviews month end system reports to ensure the complete and timely billing of customers.
• Completes forms and prepares reports as required.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Identifies continuous improvement opportunities in processes.

Skills

Customer service experience

Interpersonal skills

Communication skills

Multitasking

Education

High School diploma or GED

Tools

Warehouse management system

Microsoft Office

Typing 30 wpm

Job description

Verst is seeking a Customer Service Representative to perform CSR duties and help train and supervise junior CSRs. The role requires handling customer inquiries, ensuring accurate billing, and supporting accounts receivable activities.

The candidate should bring at least two years of CSR experience, strong communication skills, and the ability to work in a fast-paced office environment while maintaining a customer-friendly attitude. Training and leadership responsibilities are included.