Lead Customer Service Rep

Verst; Hebron Estates (KY); On-site; USD 32,000 - 42,000; Full time

Job summary

Verst is seeking a Customer Service Representative to perform CSR duties and help train and supervise junior CSRs. The role requires handling customer inquiries, ensuring accurate billing, and supporting accounts receivable activities.

The candidate should bring at least two years of CSR experience, strong communication skills, and the ability to work in a fast-paced office environment while maintaining a customer-friendly attitude. Training and leadership responsibilities are included.

Qualifications

• High School diploma or GED.
• Minimum 2 years' experience as a Customer Service Representative.
• Proficient with warehouse management system applications and Microsoft Office; typing 30 wpm.
• Excellent written and verbal communication skills.
• Ability to prioritize, organize and handle multiple tasks in a fast-paced office.
• Professional, customer-friendly attitude.

Responsibilities

• Fulfills the duties and responsibilities of a CSR.
• Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
• Continuously trains and develops CSRs on standard operation procedures (SOP).
• Serves as a primary point of reference for CSRs regarding operational, procedural, system or customer account questions.
• Reviews month end system reports to ensure the complete and timely billing of customers.
• Completes forms and prepares reports as required.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Identifies continuous improvement opportunities in processes.

Skills

Customer service experience

Interpersonal skills

Communication skills

Multitasking

Education

High School diploma or GED

Tools

Warehouse management system

Microsoft Office

Typing 30 wpm

Job description

Performs the functions of a Customer Service Representative (CSR) while assisting with the training and supervision of customer service associates.

Duties and Responsibilities:

Essential Functions:

• Fulfills the duties and responsibilities of a CSR.
• Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
• Continuously trains and develops CSRs on standard operation procedures (SOP).
• Serves as a primary point of reference for CSRs regarding operational, procedural, system or customer account questions.
• Reviews month end system reports to ensure the complete and timely billing of customers.
• Completes forms and prepares reports as required.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Identifies continuous improvement opportunities in processes.

Job Specifications:

• High School diploma or GED.
• Minimum 2 years' experience as a Customer Service Representative.
• Thorough and working knowledge of company warehouse management system applications, Microsoft Office, and ability to type 30 wpm minimum.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to prioritize, organize and handle multiple tasks in a fast-paced office environment.
• Ability to work efficiently with a professional, customer friendly attitude.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.