Lead Customer Service Rep

Verst Logistics; Florence, Northern (KY, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Verst Logistics in Florence, KY is seeking a Customer Service Representative (CSR) with potential to mentor fellow CSRs and support training initiatives. You will ensure accurate billing, assist with accounts receivable, and serve as a resource for operational and system questions.

We value strong interpersonal skills, proficiency in Microsoft Office and a warehouse management system, and the ability to multitask in a fast-paced environment. Prior CSR experience is required.

Qualifications

• High School diploma or GED required.
• Minimum 2 years' experience as a CSR.
• Proficient with warehouse management systems and Microsoft Office; ability to type 30 wpm.
• Excellent interpersonal and communication skills; ability to multitask.

Responsibilities

• Fulfills the duties and responsibilities of a CSR.
• Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
• Continuously trains and develops CSRs on standard operation procedures (SOP).
• Serves as a primary point of reference for CSRs regarding operational, procedural, system or customer account questions.
• Reviews month end system reports to ensure the complete and timely billing of customers.
• Completes forms and prepares reports as required.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Identifies continuous improvement opportunities in processes.

Skills

Customer service

Leadership

Training

Communication

Multitasking

Education

High School diploma or GED

Tools

Warehouse Management System

Microsoft Office

Job description

Description

Position Summary:

Performs the functions of a Customer Service Representative (CSR) while assisting with the training and supervision of customer service associates.

Duties and Responsibilities:

Essential Functions:

• Fulfills the duties and responsibilities of a CSR.
• Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
• Continuously trains and develops CSRs on standard operation procedures (SOP).
• Serves as a primary point of reference for CSRs regarding operational, procedural, system or customer account questions.
• Reviews month end system reports to ensure the complete and timely billing of customers.
• Completes forms and prepares reports as required.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Identifies continuous improvement opportunities in processes.

Job Specifications:

• High School diploma or GED.
• Minimum 2 years' experience as a Customer Service Representative.
• Thorough and working knowledge of company warehouse management system applications, Microsoft Office, and ability to type 30 wpm minimum.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to prioritize, organize and handle multiple tasks in a fast-paced office environment.
• Ability to work efficiently with a professional, customer friendly attitude.

Equal Opportunity Employer
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