Lead Customer Service Rep

Verst Group Logistics Inc; Florence (KY); On-site; USD 32,000 - 52,000; Full time

Job summary

Verst Group Logistics Inc in Florence, KY is seeking a Customer Service Representative (CSR) to handle daily customer inquiries, support accounts, and assist in training and supervising CSRs. You will ensure accurate billing and responsive service.

The role requires a high school diploma or GED and at least two years in CSR, with knowledge of MS Office and warehouse management systems, plus strong communication and organizational skills.

Qualifications

• High School diploma or GED is required.
• Minimum 2 years' experience as a Customer Service Representative.
• Thorough knowledge of MS Office and warehouse management system apps, typing 30 wpm minimum.

Responsibilities

• Fulfills the duties and responsibilities of a CSR.
• Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
• Continuously trains and develops CSRs on SOPs.
• Serves as a primary reference for CSRs on questions related to operations, procedures, systems or customer accounts.
• Reviews month end system reports to ensure complete and timely billing of customers.
• Completes forms and prepares reports as required.
• Assist in accounts receivable collections with assigned customers.
• Generate customer thank you letters.
• Identifies continuous improvement opportunities in processes.

Skills

Customer service experience

Communication skills

Typing 30 wpm

Microsoft Office

WMS knowledge

Education

High school diploma or GED

Tools

Microsoft Office

WMS applications

Job description

Description

Position Summary:

Performs the functions of a Customer Service Representative (CSR) while assisting with the training and supervision of customer service associates.

Duties and Responsibilities:

Essential Functions:

• Fulfills the duties and responsibilities of a CSR.
• Provides leadership and sets a positive example for other CSRs through productivity, quality and accuracy of work, customer service skills, professionalism and compliance with company policies and procedures.
• Continuously trains and develops CSRs on standard operation procedures (SOP).
• Serves as a primary point of reference for CSRs regarding operational, procedural, system or customer account questions.
• Reviews month end system reports to ensure the complete and timely billing of customers.
• Completes forms and prepares reports as required.
• Assist in the accounts receivable collections process with assigned customers.
• Generate customer thank you letters.
• Identifies continuous improvement opportunities in processes.

Job Specifications:

• High School diploma or GED.
• Minimum 2 years' experience as a Customer Service Representative.
• Thorough and working knowledge of company warehouse management system applications, Microsoft Office, and ability to type 30 wpm minimum.
• Excellent interpersonal and communication skills, written and verbal.
• Ability to prioritize, organize and handle multiple tasks in a fast-paced office environment.
• Ability to work efficiently with a professional, customer friendly attitude.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursued to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.