Lead Customer Service Representative

Core-Mark; Springfield (VT); On-site; USD 36,000 - 48,000; Full time

Job summary

Performance Foodservice is seeking a Customer Service Leader to oversee a team handling order entries and inquiries, ensuring customers remain satisfied with us as their distributor. You will train new reps, coordinate orders, credits, and invoicing, and interact professionally with customers, vendors, and colleagues.

The role requires 1–2 years in customer service, call center or related areas, with lead experience preferred.

Qualifications

• High School Diploma/GED or Equivalent Experience.
• 1 - 2 Years experience customer service, call center and / or related area.
• Lead experience preferred.

Responsibilities

• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by the Manager, Customer Service.
• Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications.
• Administrative support such as typing documents for sales department.
• Performs other related duties as assigned.

Skills

Customer service

Lead experience

Team coordination

Education

High School Diploma/GED

Job description

Company Description

Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers - providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.

Job Description

We Deliver the Goods

• Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more
• Growth opportunities performing essential work to support America's food distribution system
• Safe and inclusive working environment, including culture of rewards, recognition, and respect

Position Purpose

Responsible for overseeing customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to

• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.
• Develop spreadsheet reports as requested by the Manager, Customer Service.
• Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications.
• Administrative support such as typing documents for sales department.
• Performs other related duties as assigned.

Work Schedule

• Monday through Friday
• 8:30 AM to 5:00 PM
• Half-hour unpaid lunch break

Weekend Rotation

• Participation in a rotating weekend schedule is required.
  • Saturday 9:00-1:00, hours are in addition to Monday - Friday
  • Sunday if worked, you would get those hours off during the week
• Weekend coverage includes Saturday and Sunday on a rotating basis with other Customer Service team members.
• Weekend shifts are scheduled in advance to ensure balanced coverage across the team.

Benefits

Click Here for Benefits Information

Qualifications

High School Diploma/GED or Equivalent Experience

1 - 2 Years experience customer service, call center and / or related area.

Preferred qualifications

High School Diploma/GED or Equivalent Experience

1 - 2 Years experience customer service, call center and / or related area within the foodservice industry. Lead experience.

EEO Statement

Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations. Please click on the following links to review: (1) our EEO Policy; (2) the "EEO is the Law" poster and supplement; and (3) the Pay Transparency Policy Statement.