Part time Lead Customer Service Specialist

Nebraska Furniture Mart, Inc.; Omaha (NE); Hybrid; USD 26,000 - 36,000; Part time

Benefits offered by this job

Competitive pay

Paid holiday and PTO

Staff discount

401(k) with company matching

Paid training

Career development

Job summary

Nebraska Furniture Mart, Inc. is seeking a dedicated Lead Customer Service Specialist to oversee the day-to-day operations of service counters at all locations, including OM and KC, and to serve as a key management representative engaging with customers daily.

The role requires 3–5 years of customer service experience, 1 year in a lead or supervisory capacity, and strong skills in negotiation, MS Office, data entry, and problem solving; night/weekend hours may be required.

Qualifications

• High School Diploma or GED preferred.
• 3–5 years of customer service experience with problem resolution.
• 1 year of lead or supervisory experience.
• Ability to negotiate with customers to find a mutually agreeable solution.
• Proficiency with MS Office and internet navigation.
• Data entry accuracy and speed.
• Ability to work night, weekend and/or early morning hours.
• Pre-employment background check.

Responsibilities

• Oversee day-to-day operations of service counters at all locations.
• Serve as a key management representative with daily customer engagement.
• Assist with balancing cash drawers, refunds, claims, and account issues.
• Monitor merchandise receiving and coordinate with suppliers for inventory levels.

Skills

Customer service

Leadership

Negotiation

Data entry

MS Office

Flexibility

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Internet navigation

Job description

Omaha, 700 S 72nd Street, Omaha, Nebraska, United States of America

Job Description

Posted Thursday, September 3, 2026 at 6:00 AM

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here are a few reasons why: A FUN, stable work environment, with no lay-offs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $19.15 - 26.34 hourly

Job Description: Your Piece of the Puzzle

NFM is seeking a dedicated Lead Customer Service Specialist. In this role, you will oversee the day-to-day operations of service counters at all locations, as well as cashier counters specifically in OM and KC. You will serve as a key management representative, directly engaging with customers daily.

Job Duties: A Day in the Life

• Support Act as backup when customer’s volume surpasses staffing levels
• Manage Track daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issues
• Assist Use available resources to solve customer problems and handle escalated situations
• Monitor Review daily receiving processes of merchandise and work with suppliers to ensure proper inventory levels

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• 3-5 years customer service experience that included working one-on-one with customers/clients researching and resolving problems
• 1 year lead or supervisory experience
• Ability to negotiate with customers to find a mutually agreeable solution.
• Ability to use MS Office applications and navigate the internet
• Ability to enter data quickly and accurately
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

• As a part-time member of our NFM Family, you will enjoy:
• Competitive pay Paid holiday and paid time off
• Staff discount on merchandise (Collectively, NFM staff has saved almost $2 million on purchases in the last 12 months)
• Paid training
• 401(k) with company matching
• Employee assistance program
• Career development and advancement opportunities

Nebraska Furniture Mart is an Equal Opportunity Employer

Omaha, 700 S 72nd Street, Omaha, Nebraska, United States of America