Administrative Specialist - Customer Pick Up

NFM; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Same day pay

Competitive pay increases

Inclusive culture

Health, dental, vision, life insurance

Paid holidays

Paid time off

Staff discount

Career development opportunities

Volunteer opportunities

Tuition reimbursement

401(k) with company match

Job summary

Nebraska Furniture Mart (NFM) is seeking a friendly, computer-savvy representative to join our office. You will be the last point of contact for customers, helping them process their NFM pickup orders and ensuring accuracy.

Greet customers on arrival, collect information, and direct them for loading, while maintaining fast, precise data entry and using MS Office. This full-time role offers competitive pay, benefits, and growth opportunities.

Qualifications

• Positive, upbeat attitude.
• High school diploma or GED preferred.
• 3–6 months customer contact/clerical or office experience preferred.
• Ability to enter data quickly and accurately.
• Computer skills and ability to use MS Office (Outlook, Word, Excel, etc).
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes a criminal background check.

Responsibilities

• Greet customers promptly as they arrive.
• Collect accurate information and direct customers for order loading.
• Check that the sales orders are finalized and filed accurately.
• Work past-due reports, track and document order changes.
• Resolve customer problems face-to-face.

Skills

Positive attitude

Excellent customer service

Data entry

MS Office skills

Flexibility (nights/weekends)

Background check

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel)

Job description

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $16.78 - 20.39 Hourly

Job Description: Your Piece of the Puzzle

Do you tend to leave a lasting impression on people? If so, we are looking for a friendly, computer savvy representative to join our office! You will be one the last people our customers come in contact with. Your job will be to assist the customer in processing their NFM pick-up orders.

Job Duties: A Day in the Life

• Greet: Ensure all customers are greeted promptly as they arrive
• Direct: Collect accurate information and direct customers for order loading
• Confirm:Check that the sales orders are finalized and filed accurately
• Support: Work past-due reports, track and document order changes
• Serve: Resolve customer problems face-to-face

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• Positive, upbeat attitude
• High school diploma or GED preferred
• 3-6 months customer contact/clerical or office related experience preferred
• Ability to enter data quickly and accurately
• Computer skills and ability to use MS Office (Outlook, Word, Excel, etc)
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer