Lead Customer Service Specialist

Nebraska Furniture Mart, Inc.; The Colony, Northern (TX, KY); Hybrid; USD 277,000 - 380,000; Full time

Benefits offered by this job

Same day pay

Annual pay raises

Health/dental/vision/ life insurance

Disability insurance

Paid holidays

Paid time off after 90 days

Staff discount

Career development programs

Volunteer opportunities

Tuition reimbursement

401(k) with company match

Job summary

Nebraska Furniture Mart, Inc. in The Colony, TX is seeking a Lead Customer Service Specialist to oversee service counters and cashier operations at OM and KC locations. You will serve as a key management representative and directly engage with customers daily.

The role requires 3–5 years of customer service experience and 1 year in a supervisory capacity, with strong MS Office and data-entry skills, plus availability for nights and weekends.

Qualifications

• High School Diploma or GED preferred.
• 3–5 years customer service experience including one-on-one problem solving.
• 1 year lead or supervisory experience.
• Ability to negotiate with customers to find mutual solutions.
• Proficiency with MS Office and internet navigation.
• Ability to enter data quickly and accurately.
• Ability to work night, weekend and/or early morning hours based on business needs.

Responsibilities

• Act as backup when customer volume exceeds staffing levels.
• Manage daily cash drawers, balancing, refunds, claims, and resolve account issues.
• Assist customers and use resources to solve problems and handle escalations.
• Monitor daily merchandise receiving and coordinate with suppliers to maintain inventory levels.

Skills

Customer service

Leadership

Negotiation

MS Office

Data entry

Night/weekend hours

Education

High School Diploma or GED

Tools

MS Office

Internet navigation

Job description

The Colony, 5600 Nebraska Furniture Mart Dr, The Colony, Texas, United States of America

Job Description

Posted Tuesday, September 1, 2026 at 6:00 AM

At Nebraska Furniture Mart (NFM), we’ve been hiring friends since 1937—people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today’s Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreamsand a culture that encourages volunteering and serving our communities.

Pay Range: $20.05 - $27.57 hourly

Job Description: Your Piece of the Puzzle

NFM is seeking a dedicated Lead Customer Service Specialist. In this role, you will oversee the day-to-day operations of service counters at all locations, as well as cashier counters specifically in OM and KC. You will serve as a key management representative, directly engaging with customers daily.

Job Duties: A Day in the Life

• Support Act as backup when customer’s volume surpasses staffing levels
• Manage Track daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issues
• Assist Use available resources to solve customer problems and handle escalated situations
• Monitor Review daily receiving processes of merchandise and work with suppliers to ensure proper inventory levels

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• 3-5 years customer service experience that included working one-on-one with customers/clients researching and resolving problems
• 1 year lead or supervisory experience
• Ability to negotiate with customers to find a mutually agreeable solution.
• Ability to use MS Office applications and navigate the internet
• Ability to enter data quickly and accurately
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check

Benefits: What’s in It for You?As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture – Because everyone who works or shops at NFM should feel right at home
• Health,dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You’ll start saving for your retirement immediately in NFM’s 401(k) and you’re eligible for company match after one year. NFM’s 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer

The Colony, 5600 Nebraska Furniture Mart Dr, The Colony, Texas, United States of America