Administrative Specialist - Customer Experience

NFM; Omaha (NE); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Same day pay

Competitive pay increases

Inclusive culture

Health, dental, vision, life insurance

Paid holidays

Paid time off

Staff discount

Career development opportunities

Volunteer opportunities

Tuition reimbursement

401(k) with company match

Job summary

Nebraska Furniture Mart (NFM) is seeking a friendly, computer-savvy representative to join our office. You will be the last point of contact for customers, helping them process their NFM pickup orders and ensuring accuracy.

Greet customers on arrival, collect information, and direct them for loading, while maintaining fast, precise data entry and using MS Office. This full-time role offers competitive pay, benefits, and growth opportunities.

Qualifications

• Positive, upbeat attitude.
• High school diploma or GED preferred.
• 3–6 months customer contact/clerical or office experience preferred.
• Ability to enter data quickly and accurately.
• Computer skills and ability to use MS Office (Outlook, Word, Excel, etc).
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes a criminal background check.

Responsibilities

• Greet customers promptly as they arrive.
• Collect accurate information and direct customers for order loading.
• Check that the sales orders are finalized and filed accurately.
• Work past-due reports, track and document order changes.
• Resolve customer problems face-to-face.

Skills

Positive attitude

Excellent customer service

Data entry

MS Office skills

Flexibility (nights/weekends)

Background check

Education

High school diploma or GED

Tools

MS Office (Outlook, Word, Excel)

Job description

Nebraska Furniture Mart (NFM) is seeking a friendly, computer-savvy representative to join our office. You will be the last point of contact for customers, helping them process their NFM pickup orders and ensuring accuracy.

Greet customers on arrival, collect information, and direct them for loading, while maintaining fast, precise data entry and using MS Office. This full-time role offers competitive pay, benefits, and growth opportunities.