Lead Customer Service Specialist

Nebraska Furniture Mart Inc.; Cedar Park (TX); On-site; USD 2,675,000 - 3,678,000; Full time

Job summary

Nebraska Furniture Mart Inc. is seeking a Lead Customer Service Specialist to oversee day-to-day operations at service and cashier counters across locations, including OM and KC. You will be a key management representative and engage with customers daily.

This role requires 3–5 years of customer service, 1 year in a lead/supervisory capacity, and cash handling experience for KC/OM. Proficiency in MS Office and data entry is expected, with flexibility for nights, weekends, or early shifts.

Qualifications

• High School Diploma or GED preferred.
• 3-5 years customer service experience that included working one-on-one with customers/clients researching and resolving problems.
• 1 year lead or supervisory experience.
• KC & OM ONLY: 6 months cash handling experience.
• Ability to negotiate with customers to find a mutually agreeable solution.
• Ability to use MS Office applications and navigate the internet.
• Ability to enter data quickly and accurately.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn’t limited to, a criminal background check.

Responsibilities

• Support Act as backup when customer’s volume surpasses staffing levels
• Manage Track daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issues
• Assist Use available resources to solve customer problems and handle escalated situations
• Monitor Review daily receiving processes of merchandise and work with suppliers to ensure proper inventory levels

Skills

Customer service

Cash handling

Supervisory experience

Data entry

MS Office

Education

High School Diploma or GED

Job description

Pay Range: $19.42 - 26.70 hourly

Job Description: Your Piece of the Puzzle

NFM is seeking a dedicated Lead Customer Service Specialist. In this role, you will oversee the day-to-day operations of service counters at all locations, as well as cashier counters specifically in OM and KC. You will serve as a key management representative, directly engaging with customers daily.

Job Duties: A Day in the Life

• Support Act as backup when customer’s volume surpasses staffing levels
• Manage Track daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issues
• Assist Use available resources to solve customer problems and handle escalated situations
• Monitor Review daily receiving processes of merchandise and work with suppliers to ensure proper inventory levels

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love—because that’s what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• 3-5 years customer service experience that included working one-on-one with customers/clients researching and resolving problems
• 1 year lead or supervisory experience
• KC & OM ONLY: 6 months cash handling experience
• Ability to negotiate with customers to find a mutually agreeable solution.
• Ability to use MS Office applications and navigate the internet
• Ability to enter data quickly and accurately
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn’t limited to, criminal background check