Lead Customer Service Specialist

NFM; Cedar Park (TX); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Same day pay (earned wages on-demand)

Career development opportunities

Health, dental, vision insurance

Paid holidays and PTO

Staff merchandise discount

Job summary

Nebraska Furniture Mart (NFM) is seeking a dedicated Lead Customer Service Specialist to oversee day-to-day service counters and cashier operations across locations. You will act as a key management representative while engaging customers daily.

The role requires 3–5 years of customer service experience, 1 year of lead or supervisory experience, and 6 months cash handling for KC/OM. Strong negotiation and MS Office skills are valued, with flexibility for night/weekend hours.

Qualifications

• High School Diploma or GED preferred.
• 3-5 years customer service experience that included working one-on-one with customers researching and resolving problems.
• 1 year lead or supervisory experience.
• KC & OM ONLY: 6 months cash handling experience.
• Ability to negotiate with customers to find a mutually agreeable solution.
• Ability to use MS Office applications and navigate the internet.
• Ability to enter data quickly and accurately.
• Ability to work night, weekend and/or early morning hours based on business needs.
• Pre-employment screening includes, but isn't limited to, criminal background check.

Responsibilities

• Support as backup when customer's volume surpasses staffing levels.
• Manage daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issues.
• Assist using available resources to solve customer problems and handle escalated situations.
• Monitor daily receiving processes of merchandise and work with suppliers to ensure proper inventory levels.

Skills

Customer service

Leadership

Negotiation

Education

High School Diploma or GED

Tools

MS Office

Data entry

Cash handling

Job description

At Nebraska Furniture Mart (NFM), we've been hiring friends since 1937-people who share our passion for helping customers feel right at home. If you share our vision, we invite you to be one of us! People love working here! Named one of Furniture Today's Best places to work, and here a few reasons why: A FUN, stable work environment, with no layoffs in our history. A safe place to work and shop, development opportunities leading you to the career of your dreams and a culture that encourages volunteering and serving our communities.

Pay Range: $19.42 - 26.70 hourly

Job Description: Your Piece of the Puzzle

NFM is seeking a dedicated Lead Customer Service Specialist. In this role, you will oversee the day-to-day operations of service counters at all locations, as well as cashier counters specifically in OM and KC. You will serve as a key management representative, directly engaging with customers daily.

Job Duties: A Day in the Life

• Support Act as backup when customer's volume surpasses staffing levels
• Manage Track daily cash drawers, oversee balancing processes, issue refunds, manage claims, resolve account and collection issues
• Assist Use available resources to solve customer problems and handle escalated situations
• Monitor Review daily receiving processes of merchandise and work with suppliers to ensure proper inventory levels

Your work will directly impact our ability to help people create a lifestyle they love, for the people they love- because that's what we love.

Qualifications: Can You Check These Boxes?

• High School Diploma or GED preferred
• 3-5 years customer service experience that included working one-on-one with customers/clients researching and resolving problems
• 1 year lead or supervisory experience
• KC & OM ONLY: 6 months cash handling experience
• Ability to negotiate with customers to find a mutually agreeable solution.
• Ability to use MS Office applications and navigate the internet
• Ability to enter data quickly and accurately
• Ability to work night, weekend and/or early morning hours based on business needs
• Pre-employment screening includes, but isn't limited to, criminal background check

Benefits: What's in It for You?

As a full-time member of our NFM Family, you will enjoy:

• Same day pay - access to your earned pay on-demand, when you need it the most
• Competitive pay - generous annual increases up to 7%
• Inclusive culture - Because everyone who works or shops at NFM should feel right at home
• Health, dental, vision, life Insurance, short and long term disability
• Paid holidays (upon hire) and paid time off (after 90 days)
• Staff discount on merchandise (Collectively, NFM staff have saved almost $2 million on purchases in the last 12 months)
• Virtual and in-person career development opportunities at all levels
• Paid community volunteer opportunities
• Tuition Reimbursement
• You'll start saving for your retirement immediately in NFM's 401(k) and you're eligible for company match after one year. NFM's 401(k) also offers Berkshire Stock as an investment option

Nebraska Furniture Mart is an Equal Opportunity Employer