Lead Customer Service Representative - Monte Visa, CO

WECO Wilbur-Ellis Company LLC; Monte Vista (CO); On-site; USD 31,000 - 41,000; Full time

Benefits offered by this job

Vacation & holidays

Health, dental, vision

Retirement plans

Job summary

Wilbur-Ellis is seeking a Lead Customer & Business Solutions Representative to handle customer service, order processing, and inventory management across the branch. The role may include warehouse tasks such as stocking, deliveries, and forklift operation, contributing to a safe and organized work environment.

You will work with Sales and Operations to ensure inventory levels meet customer needs and provide pricing support, reporting, and issue resolution.

Qualifications

• 6+ years of experience in related roles.
• Proficiency with Microsoft Office Suite.
• Experience using JD Edwards ERP.
• Ability to apply basic math concepts (fractions, percentages, ratios).
• Mobility to move across varied terrains safely.

Responsibilities

• Manage electronic order entry and processing using JD Edwards ERP.
• Respond to customer sales inquiries promptly and accurately.
• Submit and code bills and invoices to Accounts Payable for payment.
• Collaborate with Sales and Operations to maintain adequate inventory.
• Conduct monthly inventory cycle counts and annual inventory checks.
• Support Sales with accurate customer pricing and address inquiries.
• Lead the team to achieve objectives and ensure tasks are completed.

Skills

JD Edwards

Microsoft Office

Inventory management

Team leadership

Forklift operation

Education

High School Diploma or equivalent

Tools

JD Edwards ERP

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us! Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment. “We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

Role Overview

A Lead Customer & Business Solutions Representative works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You’ll Do in this Role

• Manage electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software
• Respond to customer sales inquiries in a timely, accurate, and appropriate manner
• Submit and code bills and invoices to the AP department for payment
• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs
• Conduct and oversee monthly inventory cycle counts and annual inventory
• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns
• Address any elevated customer issues in support of Team members
• Prepare reports or assign to Team members and ensure timely completion
• Lead team to success
• Ensure administrative tasks are completed

What You Bring to the Role

• 6+ years of experience
• Proficiency with Microsoft Office Suite
• Experience using JD Edwards
• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios
• Mobility to move freely across uneven terrain both indoors and outdoors safely
• High School Diploma or equivalent

Your Digital & Technology Capabilities

• Proficiency with Microsoft Office Suite and JD Edwards ERP to support order processing, reporting, inventory management, and customer service activities
• Ability to analyze operational and inventory data to support decision‑making, identify trends, and help resolve customer or business issues
• Comfortable adopting new technologies, including digital collaboration tools, workflow automation solutions and AI-powered tools such as Microsoft Copilot to improve productivity and efficiency

What Makes You a Great Fit

• You have strong interpersonal and effective communication skills to influence and advise others
• You have solid leadership skills with practical knowledge of Team’s functions and skills
• You have good organizational skills with strong attention to detail
• You’re able to respond professionally to inquiries or complaints
• You read; write; speak English fluently

Compensation and Benefits

The base compensation for this position ranges from $22.26 to $29.70 per hour. Please note that wages may vary depending on skills and experience.

This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

#CS2025 Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy‑in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people. Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests heavily in the industry’s best workforce. Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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• LinkedIn: LinkedIn

Don’t have time to check out the opportunities? Connect with us and tell us what you are interested in. Each and every employee contributes to our shared success. Join a team where YOU matter: Your unique experience, your values, your ideas, your goals, your contributions, your wellbeing, your family, your future, your community, your career and your growth.

LEARN MORE Employee Benefits

• Take home a competitive salary and benefits you and your family deserve – from 401(K) matching, medical, dental and vision coverage, paid vacation, work-life balance and more.

Purpose & Values: Our purpose is to provide the essentials for the world to thrive. No matter your role, every Wilbur-Ellis employee makes a real difference.

Talent Development: When you grow, we all grow. We’ll help you forge your own career pathway through continuous learning and skills development, mentorship programs, growth opportunities, business resource groups and career coaching.

A Culture That Cares: We are one of the largest family-owned, privately held companies in the world – which means as an employee you can enjoy the best of both worlds: The flexibility and close-knit culture of an independent company with the resources and reputation of 100+ years of business.

Diversity & Inclusion: We strive to build diverse teams and cultivate an environment where everyone feels welcome and is treated fairly. We believe that the inclusion of all backgrounds and ideas makes us stronger and creates a community of belonging.