Customer Service Representative II - Edmore, MI

Wilbur-Ellis

Edmore (MI)

On-site

USD 24,000 - 32,000

Full time

3 hours ago

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Benefits offered by this job

Vacation and holidays

Health, dental, vision benefits

Retirement plans

Other employee benefits

Job summary

Wilbur-Ellis is seeking a Customer Service Representative II to support order processing, product selection, and inventory management. The role may involve warehouse duties such as stocking, forklift operation, and safe, organized work environment.

Your responsibilities include handling JD Edwards ERP-based order entry, responding to inquiries, and collaborating with Sales/Operations to maintain stock levels while supporting pricing accuracy and reporting tasks.

Qualifications

2+ years of experience in customer service or related roles.
Proficiency with Microsoft Office Suite.
Experience using JD Edwards or similar ERP system (training available).
Ability to apply basic math concepts such as fractions, percentages, and ratios.
Mobility to move across uneven terrain indoors and outdoors safely.
High School Diploma or equivalent.

Responsibilities

Handle electronic order entry and processing using JD Edwards ERP.
Respond to customer sales inquiries in a timely and accurate manner.
Submit and code bills and invoices to AP for payment.
Work with Sales and Operations to maintain inventory levels to meet customer needs.
Conduct monthly inventory cycle counts and annual inventory checks.
Support Sales Team with accurate customer pricing and resolve inquiries quickly.
Prepare reports under manager’s supervision.
Assist team members with administrative tasks.

Skills

Strong interpersonal and communication

Fluent English

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

JD Edwards ERP

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

Role Overview

A Customer Service Representative II works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.

A Sample of What You’ll Do in this Role:

Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software

Respond to customer sales inquiries in a timely, accurate, and appropriate manner

Submit and code bills and invoices to the AP department for payment

Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs

Conduct monthly inventory cycle counts and annual inventory

Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns

Prepare reports under manager’s supervision

Aid team members in administrative tasks

What You Bring To The Role

2+ years of experience

Proficiency with Microsoft Office Suite

Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)

The ability to accurately apply basic math concepts such as fractions, percentages, and ratios

Mobility to move freely across uneven terrain both indoors and outdoors safely

High School Diploma or equivalent

Your Digital & Technology Capabilities

Proficiency with Microsoft Office Suite and the ability to learn and effectively utilize business systems such as JD Edwards ERP

Comfort using digital collaboration and communication tools, including Microsoft Teams, to support customer service and cross-functional teamwork

Ability to leverage data, reporting tools, and AI-powered productivity tools such as Microsoft Copilot to improve accuracy, efficiency, and decision-making

What Makes You a Great Fit

You have strong interpersonal and effective communication skills

You have good organizational skills with strong attention to detail

You’re able to respond professionally to inquiries or complaints

You read, write, and speak English fluently

Compensation and Benefits:

The base compensation for this position ranges from $17.45 to $23.29 per hour. Please note that wages may vary depending on skills and experience.

This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment To Diversity & Inclusion

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis Is For And About People

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

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