Customer Service Representative II - (Remote WA, OR, ID)

Wilbur-Ellis; United States; Remote; USD 29,000 - 39,000; Full time

Job summary

Wilbur-Ellis seeks a Customer Service Representative II for a remote role covering WA, OR, and ID. You will handle order entry, respond to sales inquiries, and support inventory management while collaborating with Sales and Operations teams.

The position emphasizes accuracy, communication, and excellent service. You will use JD Edwards ERP, assist with pricing, process invoices, and travel monthly to regional locations, bringing 2+ years of experience and strong MS Office skills.

Qualifications

• 2+ years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Experience using JD Edwards or similar ERP system (JDE training provided).
• Ability to apply basic math concepts (fractions, percentages, ratios).

Responsibilities

• Handle electronic order entry and processing.
• Respond to customer sales inquiries promptly and accurately.
• Submit and code bills and invoices to AP for payment.
• Maintain inventory levels in collaboration with Sales/Operations.
• Conduct monthly inventory cycle counts and annual inventory checks.
• Assist Sales Team with pricing and customer setup.

Skills

2+ years of experience

Interpersonal skills

Effective communication

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

JD Edwards or similar ERP

Job description

Customer Service Representative II - (Remote WA, OR, ID)

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”

A Customer Service Representative II works in all aspects of customer service, including product selection, order processing, and inventory management. This role may also involve helping in the warehouses, supporting general Channel Partner Needs.

A Sample of What You’ll Do in this Role:

• Handle electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) software

• Respond to customer sales inquiries in a timely, accurate, and appropriate manner

• Submit and code bills and invoices to the AP department for payment

• Work closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needs

• Conduct monthly inventory cycle counts and annual inventory

• Support the Sales Team with accurate customer pricing and quickly resolve any inquiries or concerns

• Prepare reports under manager’s supervision

• Aid team members in administrative tasks

• Restricted User Permit Tracking

• Assist Salesmen with setting up new customer accounts with CFS.

• Assist and monitor Accounts Receivables with Sales Personnel and Customer Finance Solutions.

• Travel monthly to locations within the region.

What You Bring to the Role:

• 2+ years of experience

• Proficiency with Microsoft Office Suite

• Experience using JD Edwards or similar ERP system (JDE training will be provided if needed)

• The ability to accurately apply basic math concepts such as fractions, percentages, and ratios

• Mobility to move freely across uneven terrain, both indoors and outdoors, safely

• High School Diploma or equivalent

What Makes You a Great Fit:

• You have strong interpersonal and effective communication skills

• You have good organizational skills with strong attention to detail

• You’re able to respond professionally to inquiries or complaints

• You read, write, and speak English fluently

Compensation and Benefits:

• The base compensation for this position ranges from $21.30 to $28.42 per hour. Please note that wages may vary depending on skills and experience.

• This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Our Commitment to Diversity & Inclusion:

Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.

Wilbur-Ellis is a company you can be proud to call your employer

Wilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.

Wilbur-Ellis is for and about people

Wilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.

Wilbur-Ellis invests in the industry’s best workforce

Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.

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We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·

We like the way you work it · no gig iddy · Gotta bag it up · no gig iddy ·