Lead Customer Service Representative - Monte Visa, CO

Wilbur-Ellis Company; Monte Vista (CO); On-site; USD 31,000 - 41,000; Full time

Job summary

Wilbur-Ellis Colorado is seeking a Lead Customer & Business Solutions Representative to handle order entry, customer inquiries, pricing support, and inventory coordination. The role requires leadership, strong communication, and inventory-management skills.

You will work closely with Sales and Operations and may assist in warehouse duties as needed. You will use JD Edwards ERP and Microsoft Office to prepare reports, analyze data, and support accurate decision-making.

Qualifications

• 6+ years of experience in related roles.
• Proficiency with Microsoft Office Suite.
• Experience using JD Edwards ERP.
• Ability to apply basic math concepts (fractions, percentages, ratios).
• Mobility to move across uneven terrain indoors and outdoors safely.

Responsibilities

• Manage electronic order entry and processing using JD Edwards ERP.
• Respond to customer sales inquiries promptly and accurately.
• Submit and code bills to AP for payment.
• Coordinate with Sales and Operations to maintain inventory levels.
• Conduct monthly inventory cycle counts and annual inventory.
• Support Sales with accurate pricing and resolve inquiries quickly.
• Lead team to ensure timely completion of tasks and reports.

Skills

Leadership

Communication

Organization

Inventory management

Customer service

Team leadership

Education

High School Diploma or equivalent

Tools

JD Edwards

Microsoft Office

Job description

Investing in You, join a 100-year-old, family-owned leader in Ag – and grow with us!Wilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.“We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you.”Role Overview:A Lead Customer & Business Solutions Representative works in all aspects of customer service including product selection, order processing, and inventory management. This role may also involve helping in the warehouse—from stocking and retrieving items to making deliveries, operating a forklift, maintaining a safe and organized work environment, and supporting general branch needs.A Sample of What You’ll Do in this Role:Manage electronic order entry and processing utilizing JD Edwards Enterprise Resource Planning (ERP) softwareRespond to customer sales inquiries in a timely, accurate, and appropriate mannerSubmit and code bills and invoices to the AP department for paymentWork closely with the Sales and Operations teams to maintain adequate inventory levels to meet customer needsConduct and oversee monthly inventory cycle counts and annual inventorySupport the Sales Team with accurate customer pricing and quickly resolve any inquiries or concernsAddress any elevated customer issues in support of Team membersPrepare reports or assign to Team members and ensure timely completionLead team to successEnsure administrative tasks are completedWhat You Bring to the Role:6+ years of experienceProficiency with Microsoft Office SuiteExperience using JD EdwardsThe ability to accurately apply basic math concepts such as fractions, percentages, and ratiosMobility to move freely across uneven terrain both indoors and outdoors safelyHigh School Diploma or equivalentYour Digital & Technology Capabilities:Proficiency with Microsoft Office Suite and JD Edwards ERP to support order processing, reporting, inventory management, and customer service activitiesAbility to analyze operational and inventory data to support decision-making, identify trends, and help resolve customer or business issuesComfortable adopting new technologies, including digital collaboration tools, workflow automation solutions, and AI-powered tools such as Microsoft Copilot to improve productivity and efficiency What Makes You a Great Fit:You have strong interpersonal and effective communication skills to influence and advise othersYou have solid leadership skills with practical knowledge of Team’s functions and skillsYou have good organizational skills with strong attention to detailYou’re able to respond professionally to inquiries or complaintsYou read, write, and speak English fluentlyCompensation and Benefits:The base compensation for this position ranges from $22.26 to $29.70 per hour. Please note that wages may vary depending on skills and experience.This position is eligible for vacation, holidays, health, dental, vision, mental health, retirement plans, and other benefits. Follow this link for more information regarding Wilbur-Ellis employee benefits: https://mywebenefits.com/#CS2025Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.Our Commitment to Diversity & Inclusion:Diversity of people, cultures, opinions, and ideas makes us all stronger. From leadership commitment to employee buy-in, we know that creating an inclusive environment and providing opportunities for all employees to reach their full potential is a shared responsibility.Wilbur-Ellis is a company you can be proud to call your employerWilbur-Ellis markets and distributes agricultural products, animal feed specialty chemicals, and food ingredients. A privately held and consistently profitable company, we employ more than 4,000 people throughout North America and Asia-Pacific.Wilbur-Ellis is for and about peopleWilbur-Ellis has enjoyed over 100 years of success and growth, all thanks to our people. Our employees are both leaders and team players who thrive on creativity, entrepreneurial spirit, and a dedication to quality work, our customers, and each other.Wilbur-Ellis invests in the industry’s best workforceWilbur-Ellis invests heavily in our employees by offering skill development and training, competitive compensation and benefits, and a tradition of promoting from within for a broad range of career opportunities. And we foster a supportive, people-first work environment.Follow our career social media accounts!Instagram: IG • TikTok: TikTok • Facebook: FB • LinkedIn: LinkedIn