Lead Retail Service & Printing Specialist

FedEx Office; Miami Beach (FL); On-site; USD 36,000 - 48,000; Full time

Job summary

FedEx Office is seeking a Lead Consultant to deliver exceptional customer experiences across print, signs & graphics, and shipping services. You will take orders, provide pricing information, and recommend FedEx Office products to meet customer needs while ensuring quality in production processes.

Under leadership direction, you may guide a team, coordinate store activities, and resolve escalated issues. This role requires strong communication and multitasking abilities in a fast-paced

Qualifications

• High school diploma or equivalent required.
• 2+ years of specialized experience required.
• Excellent verbal and written communication skills required.

Responsibilities

• Takes customer orders, provides pricing, and performs consultative selling of FedEx Office products and services.
• Manages production flow to ensure orders are completed accurately and on time.
• Coordinates store activities and communicates with shifts to maintain smooth operations.
• Oversees digital imaging, finishing services, and large job management.
• Provides leadership on an assigned shift and assists in training team members.

Skills

Verbal communication

Written communication

Education

High school diploma or equivalent

Job description

FedEx Office is seeking a Lead Consultant to deliver exceptional customer experiences across print, signs & graphics, and shipping services. You will take orders, provide pricing information, and recommend FedEx Office products to meet customer needs while ensuring quality in production processes.

Under leadership direction, you may guide a team, coordinate store activities, and resolve escalated issues. This role requires strong communication and multitasking abilities in a fast-paced