Remote Lead Customer Service Agent – Logistics

DSV; Phoenix (AZ); Remote; USD 49,000 - 62,000; Full time

Job summary

DSV, a global transport and logistics leader, seeks a Lead Customer Service Agent to handle shipment tracing, invoices, and customer inquiries, coordinating with warehouse and logistics teams to meet schedules and service levels.

You will mentor agents, develop reports, and use MS Office tools; requires 3–5 years in logistics, 1–2 years in leadership, high school diploma or better, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Associates or bachelor's preferred in logistics, supply chain, or related field.
• 3-5 years of warehouse or logistics experience with 1-2 years in a supervisory role.
• Experience with inventory management, shipping and receiving, and order fulfillment.

Responsibilities

• Assist customers with requests pertaining to pick‑up, deliveries, and tracing shipments.
• Interact with management and warehouse personnel to establish service criteria and meet requirements.
• Follow up with customers and other departments to resolve invoices and discrepancies.
• Communicate with customers and teams to facilitate freight movement and paperwork.
• Input and retrieve information from the system.
• Identify root causes of recurring issues and implement corrective actions.
• Reconcile driver pickup and delivery manifests.
• Educate customers on services, features and value propositions.
• Publish new reports to help meet client goals.
• Train agents and act as escalation support.

Skills

Windows OS

MS Office

Excel

Typing 45 WPM

Leadership

Warehouse ops

Attention to detail

Problem-solving

Education

High school diploma

Logistics degree preferred

3-5 years logistics experience

Job description

DSV, a global transport and logistics leader, seeks a Lead Customer Service Agent to handle shipment tracing, invoices, and customer inquiries, coordinating with warehouse and logistics teams to meet schedules and service levels.

You will mentor agents, develop reports, and use MS Office tools; requires 3–5 years in logistics, 1–2 years in leadership, high school diploma or better, and the ability to work in a fast-paced environment.