Lead, Customer Service CSC

Lincare; Philipsburg (Centre County); On-site; USD 38,000 - 52,000; Full time

Job summary

Lincare in the United States is seeking a Customer Service Supervisor to assist in supervising all Customer Service functions of order entry in accordance with management procedures within the CSC.

The role emphasizes monitoring order flow, ensuring accurate entry and re-entry of patient orders, and supporting training and coaching of Customer Service personnel.

Responsibilities

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable
• Actively participates in the training of all Customer Service personnel including new hires *if applicable
• Monitors the flow of orders to and from the Customer Service Department
• Deletes corrects or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Job description

This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable


• Actively participates in the training of all Customer Service personnel including new hires *if applicable


• Monitors the flow of orders to and from the Customer Service Department


• Deletes corrects or re-enters patient orders as deemed necessary


• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel