Lead, Customer Service CSC

Lincare-085e31c; North Philipsburg (PA); On-site; USD 42,000 - 54,000; Full time

Job summary

Lincare is seeking a Customer Service Supervisor to oversee order-entry processes within the CSC, ensuring compliance with management procedures and accuracy in patient orders. You will assist the Customer Service Supervisor, train new staff, monitor order flow, and handle order corrections, while maintaining professional phone etiquette.

This on-site role in Pennsylvania requires strong communication, basic computer entry skills, and the ability to apply procedures and disciplinary actions when

Qualifications

• High school diploma or GED or equivalent education.
• Computer entry experience.
• Ability to read and analyze orders.
• Familiarity with pharmacy terminology if applicable.
• Strong communication with coworkers and patients.
• Ability to train employees as needed.
• Ability to calculate figures for frequency and doses dispensed.
• Follow instructions and procedures.
• Ability to enforce disciplinary procedures when necessary.

Responsibilities

• Assist in supervising all Customer Service personnel.
• Participate in training of Customer Service staff including new hires.
• Monitor flow of orders to and from the CSC.
• Delete, correct, or re-enter patient orders as needed.
• Monitor phone calls to ensure proper telephone techniques.

Skills

Read and analyze documents

Pharmacy terminology understanding

Effective communication

Employee training support

Numerical dose calculations

Following procedures

Disciplinary actions

Education

High school diploma or GED

Related experience or training

Job description

Job Description

This employee aids in supervising all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities:

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel *If applicable
• Actively participates in the training of all Customer Service personnel including new hires *if applicable
• Monitors the flow of orders to and from the Customer Service Department
• Deletes corrects or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Qualifications.

• Read and analyze documents such as patient orders
• Comprehend pharmacy prescription terminology if applicable
• Effectively communicate with co-workers and patients alike
• Help with the training of employees if applicable
• Calculate figures and amounts in reference to frequency and doses dispensed if applicable
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees according to approved procedures if applicable

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

Physical Demands:

The employee must occasionally lift and/or move up to 10 pounds.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

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