Sr Customer Service Rep

American HomePatient; Clearwater (FL); On-site; USD 42,000 - 60,000; Full time

Job summary

Lincare in Florida is seeking a Supervisor to oversee all Customer Service functions of order entry, ensuring compliance with management procedures.

Responsibilities include assisting the CS Supervisor, training new hires, monitoring order flow, correcting orders, and coaching staff on telephone etiquette to deliver accurate patient service.

Qualifications

• Read and analyze patient orders.
• Effectively communicate with co-workers and patients.
• Assist in training of employees.
• Calculate figures and amounts related to frequency and doses.
• Apply common sense to oral and written instructions.
• Reprimand and discipline employees per procedures.

Responsibilities

• Supervise all Customer Service personnel and order entry in accordance with management procedures.
• Assist the Customer Service Supervisor in supervising CS staff.
• Actively participate in training of all CS personnel including new hires.
• Monitor the flow of orders to and from the CS Department.
• Delete, correct, or re-enter patient orders as deemed necessary.
• Monitor phone calls to ensure proper telephone techniques are used by CS personnel.

Skills

Read and analyze documents

Effective communication

Training employees

Order figures calculation

Follow instructions

Discipline staff

Education

High school diploma or GED

Computer entry experience

Job description

This employee supervises all Customer Service functions of order entry while abiding by the procedures set forth by management.

Job Responsibilities:

• Assists the Customer Service Supervisor in the supervision of all Customer Service Personnel
• Actively participates in the training of all Customer Service personnel including new hires
• Monitors the flow of orders to and from the Customer Service Department
• Deletes, correct, or re-enters patient orders as deemed necessary
• Monitors phone calls to confirm the proper telephone techniques used by Customer Service Personnel

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with co-workers and patients alike
• Help with the training of employees
• Calculate figures and amounts in reference to frequency and doses dispensed
• Apply common sense understanding to carry out oral and written instructions
• Fairly reprimand and verbally discipline employees in accordance to approved procedures

Education and Experience:

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans