Customer Service Rep CSC

Lincare Holdings; Philipsburg (Centre County); On-site; USD 32,000 - 52,000; Full time

Job summary

Lincare Holdings in the United States is seeking a Customer Service Associate to support order entry and patient communications within the CSC. You will train new staff, correct or re-enter orders, handle inbound and outbound calls, read orders, and coordinate with health care professionals.

Strong communication and time-management skills are essential. GED or high school diploma and computer entry experience are required.

Qualifications

• High school diploma or GED or equivalent combination of education and experience.
• Computer entry experience is necessary.

Responsibilities

• Actively participate in training of all Customer Service personnel, including new hires.
• Delete, correct, or re-enter patient orders as needed.
• Manage both inbound and outbound calls in a positive and professional manner.
• Read and analyze documents such as patient orders.
• Communicate effectively with health care professionals and patients.
• Carry out oral and written instructions.
• Enter patient and medical information using company software.
• Work independently and as part of a team.
• Demonstrate time-management and organizational skills in fast-paced environments.
• Exhibit strong verbal and written communication, interpersonal, and active-listening skills.

Skills

Time management

Verbal communication

Written communication

Interpersonal skills

Active listening

Education

HSD GED

Tools

Computer entry

Job description

This employee aids in all Customer Service functions of order entry while abiding by the procedures set forth by management within the customer support centers (CSC).

Job Responsibilities

• Actively participates in the training of all Customer Service personnel, including new hires
• Deletes, corrects, or re-enters patient orders as deemed necessary
• Successfully manage both inbound and outbound phone calls in a positive and professional manner
• Read and analyze documents such as patient orders
• Effectively communicate with health care professionals and patients
• Carry out oral and written instructions
• Enter patient and medical information using company software
• Work both independently and as part of a team
• Time-management and organizational skills necessary to effectively manage multiple expectations in a fast-paced environment
• Exceptional verbal and written communication, interpersonal, and active-listening skills, as well as the ability to prioritize issues and respond accordingly

Education and Experience

• High school diploma or general education degree (GED), related experience and/or training, or equivalent combination of education and experience
• Computer entry experience necessary