Lead, Customer Insights & Data Architecture

CVS Health; Woonsocket (RI); On-site; USD 66,000 - 146,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health seeks a senior data product leader to design and deliver customer intelligence and enterprise data products. You will combine analytics, engineering, and data architecture on Google Cloud to turn customer data into governed, scalable assets for CX initiatives.

You will define strategies, build scalable BigQuery solutions, and partner with business leaders to translate insights into actionable decisions for enterprise CX.

Qualifications

• 5-7 years of experience in analytics, analytics engineering, data architecture, or data engineering, including customer or CX data.
• Advanced SQL proficiency, including performance tuning, complex transformations, and query optimization.
• Demonstrated experience with data modeling (such as dimensional modeling) and metadata management.
• Working knowledge of data governance, data quality, data lineage, and compliance requirements for customer data.
• Experience delivering insights through data visualization and BI tools, and presenting to technical and non-technical audiences.
• Proven ability to solve problems, make sound decisions, and deliver results across cross-functional teams.
• Demonstrated growth mindset, including developing yourself and coaching others.

Responsibilities

• Define the customer intelligence strategy and roadmap.
• Build scalable analytics solutions in BigQuery and GCP with advanced SQL practices.
• Develop customer segmentation and behavioral models with business leaders.
• Integrate survey, feedback, interview, and focus group data with transactional data.
• Design enterprise data models and metadata management for performance and cost.
• Create semantic/Context layers for BI and AI/ML use cases.
• Prepare AI-ready data assets with high quality documentation.
• Collaborate across business, analytics, engineering, and tech teams.

Skills

Analytics experience

Analytics engineering

Data architecture

CX data

Advanced SQL

Data visualization

Cross-functional collaboration

Problem solving

Growth mindset

Coaching others

Machine learning data prep

Education

Bachelor's degree in data science, computer science, information systems, statistics, business analytics, or related field

Tools

dbt

Dataform

BigQuery

GCP

Job description

CVS Health seeks a senior data product leader to design and deliver customer intelligence and enterprise data products. You will combine analytics, engineering, and data architecture on Google Cloud to turn customer data into governed, scalable assets for CX initiatives.

You will define strategies, build scalable BigQuery solutions, and partner with business leaders to translate insights into actionable decisions for enterprise CX.