Lead Customer Experience Supervisor - Solar Installations

Paycom - ATS; Orem, Northern (UT, KY); Hybrid; USD 52,000 - 64,000; Full time

Benefits offered by this job

Competitive wages

401(k)

Paid time off and paid holidays

Paid birthday off

Job summary

ION Solar is seeking a Customer Service Supervisor to lead a team of customer service representatives, working with dissatisfied customers to overcome complex issues during the solar installation process. You will assist the Department Manager and ensure adherence to quality guidelines.

Responsibilities include monitoring calls and correspondence, collecting data and preparing reports on complaints, training new hires, and handling escalated cases.

Job description

ION Solar is seeking a Customer Service Supervisor to lead a team of customer service representatives, working with dissatisfied customers to overcome complex issues during the solar installation process. You will assist the Department Manager and ensure adherence to quality guidelines.

Responsibilities include monitoring calls and correspondence, collecting data and preparing reports on complaints, training new hires, and handling escalated cases.