Permitting Supervisor

Paycom; Orem, Northern (UT, KY); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

401(k)

Paid time off

Paid holidays

Paid birthday off

Job summary

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. The permitting supervisor plays a key role in training, guiding, and answering questions for the permitting team.

You will monitor communications, collect data, and prepare reports on customer inquiries, while also training new hires and assisting with escalated customers. The role emphasizes quality of service, open collaboration, and ongoing process improvement within a fast-paced office

Qualifications

• High school diploma or equivalent required.
• At least three years of customer service experience required.
• Previous supervisory experience preferred.

Responsibilities

• Assists the Department Manager of the assigned team and ensures they comply with company guidelines particularly related to quality of service.
• Monitors or reviews calls or other correspondence between representatives and customers.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepares monthly reports summarizing the team's performance.
• Train incoming new hires on all processes and procedures.
• Assist with escalated customers where necessary.
• Performs other related duties as assigned.

Skills

Supervisory skills

Customer service

Coaching

Microsoft Office

Communication

Organizational skills

Problem resolution

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

ION Solar is a rapidly expanding, full-service residential solar company with a strong nationwide presence. Our dedicated team is committed to making solar energy accessible and affordable for homeowners across the country.

The permitting supervisor contributes to Ion Solar by training, providing direction, and answering questions for the permitting team.

Duties/Responsibilities:

• Assists the Department Manager of the assigned team and ensures they comply with company guidelines particularly related to quality of service.
• Monitors or reviews calls or other correspondence between representatives and customers.
• Collects data and prepares reports on customer complaints and inquiries.
• Prepares monthly reports summarizing the team's performance.
• Train incoming new hires on all processes and procedures.
• Assist with escalated customers where necessary.
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent management and supervisory skills.
• Excellent verbal and written communication skills.
• Extensive knowledge of customer service procedures and principles.
• Organized with attention to detail.
• Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor.
• Ability to coach and mentor.
• Proficient in Microsoft Office Suite or related software.

Education and Experience:

• A high school diploma or equivalent is required
• At least three years of customer service experience is required.
• Previous experience in a supervisory role is preferred.

Working Conditions:

Fast-paced, open floor office environment with significant computer and phone usage. Utilization of complex systems. Speed and accuracy are essential to the successful completion of tasks.

Prolonged periods sitting at a desk and working on a computer. Regular requirement to talk, or hear; frequent requirement to stand, walk, reach, bend or lift up to 20 pounds. The noise level in the work environment is typical of that of an office. May encounter interruptions throughout the work day.

• Competitive wages
• 401(k)
• Paid time off and paid holidays
• Paid birthday off

ION Solar is an equal-opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, familial status, gender identity, national origin, veteran or disability status, or any other protected class.