Lead Customer Experience & Printing Specialist

FedEx Corporation; Tyler (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

FedEx Office in Tyler, TX is seeking a Lead Consultant who brings expertise across print, signs, graphics, and shipping to deliver a superior customer experience. You will spend your day taking orders, coordinating store activities, providing pricing, and producing complex jobs while guiding teammates.

You will oversee production flow, ensure on-time completion, manage multiple tasks, and handle POS transactions, with leadership to junior staff and training responsibilities.

Qualifications

• High school diploma or equivalent education.
• 2+ years of specialized experience.
• Excellent verbal and written communication skills.

Responsibilities

• Demonstrates consultative service to deliver friendly, expert assistance.
• Manages production flow to ensure orders are done right and on time.
• Takes customer orders, provides pricing, and recommends FedEx Office products.
• Oversees digital imaging and large job management.
• Sets up complex orders and coordinates shipping-related services.

Skills

Excellent verbal and written commu­n

Education

High school diploma or equivalent education

Job description

FedEx Office in Tyler, TX is seeking a Lead Consultant who brings expertise across print, signs, graphics, and shipping to deliver a superior customer experience. You will spend your day taking orders, coordinating store activities, providing pricing, and producing complex jobs while guiding teammates.

You will oversee production flow, ensure on-time completion, manage multiple tasks, and handle POS transactions, with leadership to junior staff and training responsibilities.