Lead Customer Engagement Engineer

RiseMe; San Jose (CA); On-site; USD 119,000 - 221,000; Full time

Job summary

Cadence is seeking a technically skilled individual for the HSV Customer Support Team in California. You will work with customers, field AEs, and R&D to provide hands-on support for Palladium, Protium, and Virtual Protocol products.

Responsibilities include debugging issues, creating test cases, suggesting workarounds, and testing fixes; travel may be required. The salary range for California is $119,000 to $221,000, with bonus/equity options and comprehensive benefits.

Qualifications

• BS-EE/CE required with 5+ years in design/verification or related role.
• Strong design debug techniques and logic design understanding.
• Knowledge of verification methodologies for complex EDA environments.
• Proficiency in HDL languages (Verilog, SystemVerilog, VHDL).
• Proficiency in Unix/Linux scripting.
• Familiarity with PCIe, USB, Ethernet protocols.
• UVM experience; Palladium emulation experience preferred.
• Excellent communication skills to explain complex issues.

Responsibilities

• Taking ownership and driving resolution of product issues reported by field AEs and customers.
• Debug customer-reported failures and create test cases to replicate issues; log with HSV R&D.
• Recommend workarounds or app-level solutions when needed.
• Test R&D fixes/patches.
• Collaborate with customers and internal groups to spec out enhancements.
• Test new product features for future software releases or hardware platforms; participate in internal beta activities.

Skills

Digital design

Verification

Debug techniques

Verilog

SystemVerilog

VHDL

Unix scripting

PCIe

USB

Ethernet

UVM

Palladium emulation

Communication skills

Education

BS in Electrical Engineering

MS in Electrical Engineering

Tools

Verilog

SystemVerilog

VHDL

Palladium emulation

Unix scripting (ksh/bash/csh)

EDA verification environments

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

As an integral member of the HSV Customer Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.

Responsibilities includes:

• Taking ownership and quickly drive to resolution product issues reported by field AEs and customers.
• Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
• Recommend potential workaround or application level solutions to customers when necessary.
• Test R&D fixes/patches.
• Work with customer and internal groups to spec out enhancement requests.
• Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities.

Position Requirements:

• Requires a BS-EE/CE (MS-EE/CE preferred) with a minimum of 5 years experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
• Strong knowledge of design debug techniques and a strong understanding in logic design.
• Knowledgeable in verification methodologies for complex EDA environments.
• Proficiency in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
• Proficiency in Unix/Linux scripting languages (ksh/bash/csh).
• Proficiency in PCIe, USB and Ethernet protocol.
• Proficiency in TBA, SVA, SV coverage, Low Power(UPF). UVM experience is a plus.
• Experience with emulation, Cadence's Palladium product preferred.
• Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues.

The annual salary range for California is $119,000 to $221,000. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.

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