Customer Engagement Architect

RiseMe; San Jose (CA); On-site; USD 186,000 - 345,000; Full time

Job summary

Cadence is seeking an experienced engineer to join the HSV Engagement/Support Team in California. You will collaborate with customers, field AE teams and R&D to provide technical support for Palladium, Protium and Virtual Protocol products.

You will tackle performance tuning, debugging, training, and escalation handling, while developing fixes and test cases. Occasional travel up to 10% may be required.

Qualifications

• Requires an MS-EE/CE with 8+ years of experience in design and/or verification of complex digital designs.
• Strong knowledge of design debug techniques and logic design.
• Expertise in verification methodologies for complex EDA environments.
• Proficiency in Verilog, SystemVerilog and VHDL; ability to create test cases quickly.
• Experience with Unix/Linux scripting (ksh/bash/csh/perl) and UVM is a plus.
• Familiarity with Cadence Palladium/Protium emulation is preferred.

Responsibilities

• Work with customers and field teams to provide technical support for PDAPP products.
• Tune performance, debug issues, and develop workarounds or fixes.
• Train customers in deploying advanced features and test R&D fixes/patches.
• Handle escalations and communicate clearly with internal teams and customers.
• Test product features for future releases and update training materials.
• Travel up to 10% to resolve critical customer issues.

Skills

HDL Verilog/SystemVerilog/VHDL

Test case creation

Unix/Linux scripting

UVM

Education

MS-EE/CE

Tools

Cadence Palladium/Protium

Job description

At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.

As an integral member of the HSV Engagement/Support Team, you will work with our customers and field AE teams and R&D groups to provide technical support for our Palladium, Protium and Virtual Protocol (PDAPP) products. You will enjoy the experience and challenge in working with a broad spectrum of designs and customers.

Responsibilities includes:

• Work with customers on performance tuning.
• Work with R&D in refining advanced compiler features.
• Train customers in deploying advanced compiler features.
• Handling issues reported by field AEs and customers.
• Handle critical accounts escalation (Customer in Distress - CID) process and work closely with R&D managers in resolving critical customer issues.
• Debug customer reported failures, produce test cases to replicate failure and log issues with HSV R&D teams.
• Recommend potential workaround or application level solutions to customers when necessary.
• Test R&D fixes/patches.
• Develop expertise in h/w and f/w and support HSV field service team for h/w and f/w related issues.
• Work with customer and internal groups to spec out enhancement requests.
• Testing new product features for future s/w releases or h/w platform, including participation in internal beta activities.
• Updating product training materials.

Position Requirements:

• Requires a MS-EE/CE with 8+ years of experience in design and/or verification of complex digital designs, or Applications engineering/technical support role.
• Strong knowledge of design debug techniques and a strong understanding in logic design.
• Strong knowledge of verification methodologies for complex EDA environments.
• Expertise in HDL language like Verilog, System Verilog and VHDL. Ability to create test cases to replicate customer issues quickly.
• Expertise in Unix/Linux scripting languages (ksh/bash/csh/perl).
• Expertise TBA, SV assertions/coverage, Low Power(CPF/UPF). UVM experience is a plus.
• Experience with emulation, Cadence's Palladium/Protium product preferred.
• Excellent communication skills. Must have ability to communicate complex issue to internal teams and customers in a clear and concise manner.
• Occasional travel may be required to resolve critical customer issues.
• Occasional travel, up to 10% (measured over the course of a rolling 12 month period), may be required to resolve critical customer issues.

The annual salary range for California is $185,500 to $344,500. You may also be eligible to receive incentive compensation: bonus, equity, and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the salary range is a guideline and compensation may vary based on factors such as qualifications, skill level, competencies and work location. Our benefits programs include: paid vacation and paid holidays, 401(k) plan with employer match, employee stock purchase plan, a variety of medical, dental and vision plan options, and more.

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