Lead Customer Associate & Key Carrier - Flexible Hours

The TJX Companies, Inc.; Town of Middleton (WI); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Medical/dental/vision

Paid holidays

Job summary

HomeGoods at The TJX Companies, Inc. is hiring for a Key Carrier role. This elevated coordinator position requires open availability, including nights and weekends, with leadership duties and a focus on exceptional customer service.

Responsibilities include coaching Associates, managing store tasks, and ensuring policy adherence while maintaining a safe, high‑performing team in our Middleton, WI location. Competitive pay and benefits accompany growth within TJX’s global off‑price retail network.

Qualifications

• Able to work a flexible schedule, including nights and weekends.
• Team player, working effectively with peers and supervisors.
• Proven problem solving skills.
• Able to coach, delegate, and follow-up on multiple people/tasks.
• Superior communication and organizational skills with attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides appropriate coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures Associates adhere to all operational procedures
• Ensures opening/closing procedures are executed according to company guidelines
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Provides feedback, recognition and coaching to Associates
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Flexible schedule

Team player

Adaptability

Problem solving

Coaching

Delegation

Multitasking

Communication

Attention to detail

Retail experience

Job description

HomeGoods at The TJX Companies, Inc. is hiring for a Key Carrier role. This elevated coordinator position requires open availability, including nights and weekends, with leadership duties and a focus on exceptional customer service.

Responsibilities include coaching Associates, managing store tasks, and ensuring policy adherence while maintaining a safe, high‑performing team in our Middleton, WI location. Competitive pay and benefits accompany growth within TJX’s global off‑price retail network.