Lead Custom Framing Sales Team & Training

Michaels Stores; Durham (NC); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

401(k) with employer match

Employee Assistance Program

medical, dental, and vision coverage

telemedicine services

flexible spending accounts

commuter benefits

tuition assistance

adoption assistance

employee discounts

partner discount programs

Job summary

Michaels Stores in Durham, NC is seeking a Store Lead to coach and guide a framing team, focusing on building strong customer relationships and delivering custom framing solutions. You will drive sales, oversee daily operations, and ensure high standards of service and efficiency.

Minimum tasks include leading SOP compliance, staffing planning, training, and collaboration with managers to meet KPIs. Strong leadership and retail experience are preferred for success in this role.

Qualifications

• Basic computer skills.

Responsibilities

• Lead and manage adherence to SOPs and company programs.
• Develop and coach team selling behaviors.
• Deliver high-quality custom framing solutions on time for customers.
• Achieve KPI targets for the framing team.
• Review sales and production workload and plan staffing and floor coverage.

Skills

Framing knowledge

Team leadership

Customer service

Job description

Michaels Stores in Durham, NC is seeking a Store Lead to coach and guide a framing team, focusing on building strong customer relationships and delivering custom framing solutions. You will drive sales, oversee daily operations, and ensure high standards of service and efficiency.

Minimum tasks include leading SOP compliance, staffing planning, training, and collaboration with managers to meet KPIs. Strong leadership and retail experience are preferred for success in this role.