Lead CSR & Teller: Elevate Customer Experience & Ops

Fifth Third; United States; On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive benefits

Competitive total rewards package

Job summary

Fifth Third Bank seeks a Lead CSR/Teller in Tampa, FL to provide outstanding customer service and manage daily office duties with accuracy. The role emphasizes safeguarding customer information, following bank policies, and supporting bankers with referrals.

Responsibilities include guiding customers to appropriate financial solutions, handling cash, and training new staff while maintaining a positive, compliant customer experience. Location is Tampa; schedule flexibility is required.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Strong judgment, initiative, and problem resolution.
• Act as a leader and resource for customers and team.

Responsibilities

• Deepen relationships with customers and guide them to suitable financial solutions.
• Provide timely follow-up and issue resolution for customer inquiries.
• Maintain confidentiality and adhere to Code of Conduct and Ethics.
• Collaborate with Financial Center Manager to ensure accuracy of monthly cash counts and FCA requests.
• Refer customers to Bankers and business partners for consultative conversations.
• Assist in training new Customer Service Representatives.

Skills

Cash handling

Customer service

Communication

Problem solving

Decision making

Leadership

Integrity & ethics

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank seeks a Lead CSR/Teller in Tampa, FL to provide outstanding customer service and manage daily office duties with accuracy. The role emphasizes safeguarding customer information, following bank policies, and supporting bankers with referrals.

Responsibilities include guiding customers to appropriate financial solutions, handling cash, and training new staff while maintaining a positive, compliant customer experience. Location is Tampa; schedule flexibility is required.