Lead CSR/Teller: Elevate Customer Experience & Operations

Fifth Third Bank; California City (CA); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Calumet City, IL is seeking a Lead CSR/Teller to deliver welcoming customer service, manage cash handling, and support the branch team. This full-time role emphasizes accuracy, confidentiality, and adherence to bank policies while guiding customers to financial solutions.

You will work with the Branch Manager to ensure monthly tasks are completed, assist in training new staff, and refer customers to bankers for consultative conversations.

Qualifications

• Experience in customer-facing roles within retail or banking is preferred.
• Ability to handle cash accurately and manage transactions securely.
• Strong communication and interpersonal skills for customer interactions.

Responsibilities

• Deepen relationships and guide customers to appropriate financial solutions.
• Provide timely follow-up to customer questions and resolve issues.
• Respond promptly to inquiries and maintain clear lines of communication.
• Maintain customer confidentiality and trust at all times.
• Follow bank codes of conduct and policies to ensure ethical behavior.
• Assist in training new Customer Service Representatives.
• Collaborate with management to ensure monthly branch tasks are completed.
• Refer customers to bankers and business partners for consultative conversations.

Skills

Customer service

Cash handling

Confidentiality

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank in Calumet City, IL is seeking a Lead CSR/Teller to deliver welcoming customer service, manage cash handling, and support the branch team. This full-time role emphasizes accuracy, confidentiality, and adherence to bank policies while guiding customers to financial solutions.

You will work with the Branch Manager to ensure monthly tasks are completed, assist in training new staff, and refer customers to bankers for consultative conversations.