Lead CSR & Teller — Elevate Customer Experience

Fifth Third Bank

Ypsilanti (MI)

On-site

USD 36,000 - 52,000

Full time

7 days ago

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Job summary

Fifth Third Bank in Ypsilanti, MI is seeking a Lead CSR/Teller to provide exceptional service and support the daily operations of the financial center. This full-time role focuses on deepening customer relationships and guiding clients to appropriate banking solutions.

The position emphasizes teamwork, adherence to policy, risk awareness, and training new tellers. Salary bands and benefits are aligned with the bank’s total rewards program, and the role requires strong communication and a

Qualifications

High school diploma or GED required.
Extensive cash handling experience.
Ability to interact confidently with the public.
Strong judgment, decision-making and problem-solving skills.

Responsibilities

Provide excellent customer service in all interactions and refer customers to appropriate business partners.
Maintain confidentiality and follow the Bancorp Code of Conduct.
Collaborate with Financial Center Manager on cash counts and FCA requests.
Manage daily office responsibilities with CSR and Bankers to ensure efficient operations.
Train newly hired Customer Service Representatives.
Identify customer needs and refer to Bankers for consultative conversations.
Maintain knowledge of retail products and services and track referrals.