Senior CSR & Teller Lead — Elevating Customer Experience

Fifth Third Bank, N.A.; Ypsilanti (MI); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Total Rewards

Job summary

Fifth Third Bank, N.A. in Ypsilanti, MI is seeking a Lead CSR/Teller to deliver exceptional customer service and support the office alongside the Financial Center Manager. The role emphasizes accurate cash handling, policy adherence, and confident engagement with the public.

You will guide customers to appropriate partners for tailored financial solutions, participate in daily office duties, and contribute to a trusted, compliant banking experience.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• In-depth knowledge of retail policies and procedures.
• Ability to interact confidently with the public.
• Ability to take initiative and exercise sound judgment.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to appropriate partners.
• Collaborate with Financial Center Manager to ensure monthly cash counts and FCA requests.
• Perform daily office responsibilities with CSR and Bankers for efficient operations.
• Maintain balancing records and identify outages; assist others as needed.
• Stay up-to-date on bank policies and procedures; follow guidelines.
• Assist in training newly hired Customer Service Representatives.
• Identify customer needs and refer to Bankers and partners for consultative conversations.

Skills

Cash handling

Customer service

Leadership

Policy knowledge

Initiative

Communication

Education

High school diploma/GED

Job description

Fifth Third Bank, N.A. in Ypsilanti, MI is seeking a Lead CSR/Teller to deliver exceptional customer service and support the office alongside the Financial Center Manager. The role emphasizes accurate cash handling, policy adherence, and confident engagement with the public.

You will guide customers to appropriate partners for tailored financial solutions, participate in daily office duties, and contribute to a trusted, compliant banking experience.