Lead CSR & Teller: Elevate Customer Experience

Fifth Third; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and manage daily office operations. You will collaborate with the Financial Center Manager, handle cash with accuracy, and ensure policy compliance while guiding junior staff.

The role emphasizes trust, confidentiality, and proactive problem solving within a busy retail banking environment, with opportunities to train new associates and support referrals to bankers.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience.
• Ability to follow policies with minimal supervision.
• Strong communication and interpersonal skills.
• Demonstrated leadership and responsibility in a banking environment.

Responsibilities

• Provide excellent customer service and refer customers to the appropriate partner.
• Assist in cash handling and daily office duties with other staff.
• Maintain confidential information and follow ethical guidelines.
• Support training of new CSR staff and ensure policy compliance.

Skills

Customer service

Cash handling

Leadership

Communication

Education

High school diploma/GED

Tools

POS systems

Job description

Fifth Third Bank in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and manage daily office operations. You will collaborate with the Financial Center Manager, handle cash with accuracy, and ensure policy compliance while guiding junior staff.

The role emphasizes trust, confidentiality, and proactive problem solving within a busy retail banking environment, with opportunities to train new associates and support referrals to bankers.