Lead CSR & Customer Experience Champion

Fifth Third; Lombard (IL); On-site; USD 44,000 - 68,000; Full time

Job summary

Fifth Third Bank in Lombard, IL is seeking a Lead CSR/Teller to deliver premier customer service, process daily transactions, and resolve inquiries in line with bank policies. You will refer customers to the right partners for products and services and uphold accurate balancing and cash handling while guiding team members.

The role also requires training and supervising CSR staff, meeting sales referral targets, and maintaining compliance with policies.

Qualifications

• High school diploma/GED required.
• Minimum 3 years CSR experience.
• Ability to perform advanced math functions.
• Excellent written and verbal communication skills.
• Ability to lead and train CSR staff.

Responsibilities

• Provide premier customer service and resolve inquiries.
• Refer customers to business partners for products and services.
• Lead CSR staff and coordinate training for new hires.
• Ensure accurate cash handling, balancing, and policy compliance.

Skills

Customer service

Communication

Mathematics

Leadership

Teamwork

Scheduling flexibility

Education

High school diploma/GED

Job description

Fifth Third Bank in Lombard, IL is seeking a Lead CSR/Teller to deliver premier customer service, process daily transactions, and resolve inquiries in line with bank policies. You will refer customers to the right partners for products and services and uphold accurate balancing and cash handling while guiding team members.

The role also requires training and supervising CSR staff, meeting sales referral targets, and maintaining compliance with policies.