Lead CSR & Teller: Customer Experience Leader

Fifth Third Bank, N.A.; Charlotte (NC); On-site; USD 32,000 - 52,000; Full time

Job summary

Lead CSR/Teller position at Fifth Third Bank, N.A. in Charlotte, NC. You will be responsible for delivering exceptional customer service, handling cash with accuracy, and guiding customers to the right banking solutions. This role emphasizes trust, confidentiality, and teamwork within a busy financial center.

The ideal candidate demonstrates strong communication, problem-solving, and leadership capabilities, with a customer-first mindset and flexibility in scheduling to meet branch needs.

Qualifications

• High school diploma or GED required.
• Ability to handle cash accurately and follow procedures.
• Strong interpersonal skills and professional appearance.

Responsibilities

• Provide excellent customer service in all interactions.
• Refer customers to appropriate partners for consultative conversations.
• Demonstrate sound judgment and maintain confidentiality.
• Assist in training newly hired staff and support team goals.

Skills

Cash handling

Customer service

Communication

Leadership

Education

High school diploma/GED

Job description

Lead CSR/Teller position at Fifth Third Bank, N.A. in Charlotte, NC. You will be responsible for delivering exceptional customer service, handling cash with accuracy, and guiding customers to the right banking solutions. This role emphasizes trust, confidentiality, and teamwork within a busy financial center.

The ideal candidate demonstrates strong communication, problem-solving, and leadership capabilities, with a customer-first mindset and flexibility in scheduling to meet branch needs.