Lead CSR & Teller: Customer Experience Leader

Fifth Third Bank; Mack (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Fifth Third Bank in Mack, OH seeks a Lead CSR/Teller to provide top-tier customer service, manage cash handling, and support daily operations at the Mack location. You will train staff, handle referrals to bankers, and ensure compliance with bank policies in a busy retail environment.

The role requires strong interpersonal skills, the ability to balance customer needs with risk controls, and scheduling flexibility across a full-time, on-site shift. Cincinnati-area qualification applies.

Qualifications

• High school diploma or GED required.
• Extensive cash handling experience expected.
• In-depth knowledge of retail banking policies and procedures.
• Ability to interact confidently with the public.
• Willingness to take initiative and exercise sound judgment.

Responsibilities

• Deepen relationships and treat customers with genuine care, guiding them to financial solutions.
• Provide timely follow up to customer questions and address issues.
• Maintain confidentiality and uphold the Bancorp Code of Conduct and Ethics.
• Collaborate with Financial Center Manager to ensure monthly cash counts and FCA requests are completed.
• Refer customers to bankers and business partners for consultative conversations and maintain knowledge of Retail products.

Skills

Customer service

Cash handling

Leadership

Decision making

Public interaction

Education

High school diploma/GED

Job description

Fifth Third Bank in Mack, OH seeks a Lead CSR/Teller to provide top-tier customer service, manage cash handling, and support daily operations at the Mack location. You will train staff, handle referrals to bankers, and ensure compliance with bank policies in a busy retail environment.

The role requires strong interpersonal skills, the ability to balance customer needs with risk controls, and scheduling flexibility across a full-time, on-site shift. Cincinnati-area qualification applies.