Lead CSR & Teller - Customer Experience Leader

Fifth Third Bank; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver outstanding service and support to customers. You will supervise daily teller operations, handle cash with accuracy, refer customers to bankers for advanced financial needs, and coach teammates to uphold bank policies and ethical standards.

The role requires a high school diploma or GED, strong communication, initiative, and a commitment to timely, confidential service. Location is Charlotte, NC with normal office hours.

Qualifications

• High school diploma or GED is required.
• Extensive cash handling is required.
• Knowledge of retail policies and procedures.
• Ability to interact comfortably with the public and maintain confidentiality.
• Demonstrates initiative and sound judgment in decision-making and problem resolution.
• Acts as a leader and resource for customers and staff.
• Flexibility in scheduling.

Responsibilities

• Deepen relationships with customers and guide them to appropriate solutions.
• Provide follow up to customer questions and address issues.
• Maintain timely communication and keep lines of contact open.
• Protect customer information and maintain confidentiality.
• Adhere to Code of Conduct and bank policies, upholding ethical behavior.
• Collaborate to ensure smooth daily operations with tellers and bankers.
• Assist in training new Customer Service Representatives.
• Refer customers to bankers and partners for consultative conversations.

Skills

Cash handling

Customer service

Problem solving

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank in Charlotte, NC is seeking a Lead CSR/Teller to deliver outstanding service and support to customers. You will supervise daily teller operations, handle cash with accuracy, refer customers to bankers for advanced financial needs, and coach teammates to uphold bank policies and ethical standards.

The role requires a high school diploma or GED, strong communication, initiative, and a commitment to timely, confidential service. Location is Charlotte, NC with normal office hours.