Senior CSR & Teller Leader: Elevate Customer Banking

Fifth Third Bank, N.A.; Columbus (OH); On-site; USD 42,000 - 56,000; Full time

Job summary

Fifth Third Bank, N.A. in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and support the daily operations of the Clintonville office.

This full-time role requires guiding customers, handling cash securely, and collaborating with the Financial Center Manager to ensure accurate cash counts and timely FCA requests. The position emphasizes risk awareness, confidentiality, and adherence to Fifth Third's policies while delivering a high-quality customer experience.

Qualifications

• Must have strong customer service experience and ability to handle cash accurately.
• Ability to listen to customers, ask questions, and guide toward appropriate solutions.
• Demonstrates sound judgment and adheres to policies and procedures.

Responsibilities

• Provide excellent customer service in all interactions and refer customers to the appropriate business partner.
• Collaborate with Financial Center Manager to ensure monthly cash counts and FCA requests are completed.
• Maintain efficient office operations and ensure records balancing in line with policy.
• Keep up-to-date on bank policies and procedures; exercise independent judgment.

Skills

Customer service

Cash handling

Communication

Decision making

Leadership

Education

High school diploma/GED

Job description

Fifth Third Bank, N.A. in Columbus, OH is seeking a Lead CSR/Teller to deliver exceptional customer service and support the daily operations of the Clintonville office.

This full-time role requires guiding customers, handling cash securely, and collaborating with the Financial Center Manager to ensure accurate cash counts and timely FCA requests. The position emphasizes risk awareness, confidentiality, and adherence to Fifth Third's policies while delivering a high-quality customer experience.