Lead Counter Sales Pro On-Site with Great Benefits

Whitecap; Carrollton (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with company match

Tuition reimbursement

Paid time off

Great Place to Work certification

Inclusive culture

Job summary

White Cap in Texas is hiring immediately for a Lead Counter Sales Associate. You will serve as the primary contact for walk-in, phone, and will-call customers, process orders, coordinate deliveries, and handle order updates.

This role requires 7+ years in counter sales or related customer-facing work, strong product knowledge in construction or industrial goods, and proficiency with ERP or sales order systems such as Oracle.

Qualifications

• 7+ years of experience in counter sales or related customer-facing roles.
• Strong ability to handle complex customer issues and escalate when needed.
• Experience training and supporting team members in daily operations.
• Familiarity with sales order systems or ERP tools, e.g., Oracle.
• Solid understanding of construction or industrial products and applications.
• Ability to manage multiple priorities including order processing and in-store support.
• Proven ability to upsell and support margin goals.
• Excellent communication and cross-functional collaboration skills.

Responsibilities

• Demonstrates exceptional customer service to walk-in, phone, and will-call customers.
• Processes orders, arranges delivery, and updates customers on status.
• Serves as point of contact for escalation issues.
• Trains and supports new counter staff.
• Acts as liaison between supervisor and customers.
• Ensures purchase orders are completed.
• Upsells by identifying related products and promotions.
• Maintains stocked and clean merchandise displays.
• Performs other duties as assigned.

Job description

White Cap in Texas is hiring immediately for a Lead Counter Sales Associate. You will serve as the primary contact for walk-in, phone, and will-call customers, process orders, coordinate deliveries, and handle order updates.

This role requires 7+ years in counter sales or related customer-facing work, strong product knowledge in construction or industrial goods, and proficiency with ERP or sales order systems such as Oracle.