Lead Count Team Member - Cage Operations

188 Tejon Gaming Authority; United States; On-site; USD 42,000 - 65,000; Full time

Job summary

The Seminole Hard Rock Hotel & Casino is seeking a Count Room professional to supervise collection, sorting, counting and recording of gaming results. You will ensure regulatory compliance and maintain currency-counting equipment under guidance of the Count Room Manager.

Key duties include developing drop routes, maintaining inventories, and mentoring staff while upholding responsible gaming practices and strong internal controls.

Qualifications

• High School diploma or equivalent required.
• A minimum of three (2) years casino count room experience.

Responsibilities

• Maintain compliance with all regulatory requirements, including governmental reporting.
• Ensure adherence to internal controls and assist in the development and continual improvement of count room operational procedures.
• Work with the Count Room Manager to develop drop schedules and routes that result in the most efficient collection of drop boxes
• Assist with ensuring adequate inventories of all operational supplies.
• Interact with vendors and members of other departments in a professional manner on the phone, via email and in person
• Develop department members’ knowledge and skills through education, training and coaching. Work with team members to assist in their personal and professional growth which will result in an effective management succession process.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure appropriate staffing levels to best manage labor costs.
• Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
• Maintain a safe, professional, and positive work atmosphere.
• Perform other duties as assigned

Skills

Attention to detail

Communication skills

Teamwork

Problem solving

Education

High School diploma or equivalent

Tools

Windows

Excel

Word

In-house software

Job description

Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Count Room Manager, incumbent, is responsible for the collection, sorting, counting and recording of gaming results and, in the absence of the Count Room Manager, the overall operation and maintenance of the Count Room and currency counting equipment.

ESSENTIAL JOB FUNCTIONS

• Maintain compliance with all regulatory requirements, including governmental reporting.
• Ensure adherence to internal controls and assist in the development and continual improvement of count room operational procedures.
• Work with the Count Room Manager to develop drop schedules and routes that result in the most efficient collection of drop boxes
• Assist with ensuring adequate inventories of all operational supplies.
• Interact with vendors and members of other departments in a professional manner on the phone, via email and in person
• Develop department members’ knowledge and skills through education, training and coaching. Work with team members to assist in their personal and professional growth which will result in an effective management succession process.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure appropriate staffing levels to best manage labor costs.
• Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
• Maintain a safe, professional, and positive work atmosphere.
• Perform other duties as assigned

QUALIFICATIONS

• High School diploma or equivalent required
• A minimum of three (2) years casino count room experience.

ADDITIONAL REQUIREMENTS

• Proficient knowledge of count room operations.
• Strong understanding of count room equipment.
• Must be able to reconcile soft count summary report.
• Must be detail-oriented and have high standards of performance.
• Must be able to cultivate and foster a professional and cohesive team environment.
• Must be able to communicate effectively with guests and other team members.
• Must be computer literate which includes operation of a Windows computer, Excel, Word, and custom in-house programs.

WORK ENVIRONMENT

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.

Thank you for choosing us as your employer of choice!

Be Iconic represents the roots of our culture. The Seminole Tribe of Florida remains the only unconquered tribe in the United States of America. The Tribe established Seminole Gaming in 1979, when it opened the first high-stakes bingo hall in the United States. Building on its rich heritage of courageous and groundbreaking achievements, the Seminole Tribe of Florida acquired Hard Rock International in March 2007—the first transaction of its kind by a Native American tribe. Today, Hard Rock International remains one of the most globally recognized companies in the world, with Hard Rock Hotel, Casino, Cafe and Rock Shop venues in over 74 countries. With the continued growth of Seminole Gaming and Hard Rock International, Seminole Hard Rock Support Services was created to support all of our brands and lines of business. With the largest global footprint in the hospitality industry for over 50 years, our number-one job is to bring fun and excitement to our team members and our guests!