Lead Coordinator

Tri-State Water, Power & Air; Cape Girardeau (MO); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive hourly pay

Monthly incentive opportunities

Full-time schedule

Job summary

Tri-State Water, Power & Air in Cape Girardeau, MO is seeking a Lead Coordinator to handle inbound and outbound customer calls and schedule HVAC service and sales appointments. The role serves as the first point of contact, ensuring a friendly, professional experience from the initial interaction.

The ideal candidate is organized, dependable, and comfortable in a fast-paced environment where customer service and scheduling are top priorities.

Qualifications

• Experience in customer service or scheduling is preferred.
• Strong verbal and written communication skills.
• Comfortable speaking with customers on the phone.
• Friendly, professional, and confident demeanor.
• Strong organizational and time-management skills.
• Ability to multitask while maintaining accuracy.
• Ability to work independently and as part of a team.
• Basic computer skills and ability to learn new software quickly.
• HVAC or home-services experience is a plus.

Responsibilities

• Handle a high volume of inbound and outbound customer calls.
• Answer questions and provide a friendly first point of contact.
• Schedule and confirm HVAC service appointments.
• Schedule sales appointments for HVAC solutions.
• Gather customer information and appointment details accurately.
• Communicate needs and appointment information to the appropriate team.
• Follow up with customers to confirm appointments and maintain communication.
• Make outbound calls to existing and prospective customers.
• Maintain accurate customer and appointment information in systems.
• Meet appointment-setting and performance goals.
• Provide an exceptional customer experience at every interaction.
• Collaborate with service, sales, and leadership teams for smooth handoffs.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Phone skills

Team player

Job description

NOW HIRING: Lead Coordinator

Tri-State Water, Power & Air | Cape Girardeau, MO

About Tri-State Water, Power & Air

Tri-State Water, Power & Air is committed to providing homeowners with dependable service, quality solutions, and an exceptional customer experience. We’re looking for a Lead Coordinator to join our team in Cape Girardeau and serve as an important first point of contact for our customers.

Position Summary

The Lead Coordinator is responsible for handling incoming customer calls, making outbound calls, and scheduling appointments for our HVAC appointments. This position plays a key role in connecting customers with the right service or sales team while providing a friendly, professional, and helpful experience from the first interaction.

The ideal candidate is confident on the phone, organized, dependable, and comfortable working in a fast-paced environment where customer service and appointment scheduling are the top priorities.

Key Responsibilities

• Handle a high volume of inbound and outbound customer calls
• Answer customer questions and provide a friendly, professional first point of contact
• Schedule and confirm HVAC service appointments
• Schedule sales appointments for customers interested in HVAC solutions
• Accurately gather customer information and appointment details
• Communicate customer needs and appointment information to the appropriate team
• Follow up with customers as needed to confirm appointments and maintain communication
• Make outbound calls to existing and prospective customers
• Maintain accurate customer and appointment information within company systems
• Meet established appointment-setting and performance goals
• Provide an exceptional customer experience throughout every interaction
• Work closely with the service, sales, and leadership teams to ensure a smooth customer handoff

Qualifications

• Previous experience in customer service, call center, scheduling, inside sales, or a similar role preferred
• Strong verbal and written communication skills
• Comfortable speaking with customers over the phone
• Friendly, professional, and confident personality
• Strong organizational and time-management skills
• Ability to multitask while maintaining accuracy
• Comfortable making outbound calls and following up with customers
• Ability to work independently while also being a strong team player
• Basic computer skills and the ability to learn new software and systems quickly
• HVAC or home-services experience is a plus, but not required

Schedule & Compensation

• 2 shifts available:
  • Monday-Friday: 8am - 5pm | Occasional Saturdays as needed
  • Monday - Friday: 9am-6pm | Occasional Saturdays as needed
• Occasional Saturdays as business needs require
• Monthly incentive opportunity based on performance

Why Join Tri-State Water, Power & Air?

• Competitive hourly pay with additional monthly incentive opportunities
• Stable, full-time schedule
• Opportunity to grow within a growing home-services organization
• Supportive team environment
• Training and development opportunities
• Opportunity to build valuable customer service and home-services experience