Lead Contents Restoration Specialist

Rainbow Restoration of Milwaukee; Gaithersburg (MD); On-site; USD 65,000 - 90,000; Full time

Job summary

Rainbow Restoration of Rockville is seeking a Supervisor for contents restoration projects, overseeing pack-out, cleaning, storage, and on-site assessments. You will manage inventories, condition reports, and compliance with safety standards while maintaining high client satisfaction.

Responsibilities include coordinating technicians, monitoring schedules, and ensuring quality control across restoration activities, with direct communication to homeowners and insurers as needed.

Qualifications

• Experience in contents restoration, mitigation, or related services.
• Supervisory or leadership experience preferred.
• Proficiency with restoration software and inventory systems.
• Excellent organizational and time-management skills.
• Ability to communicate professionally with customers, insurance representatives, and team members.

Responsibilities

• Oversee contents restoration projects from assessment to completion.
• Manage pack-out, inventory, cleaning, storage, and pack-back operations.
• Conduct on-site inspections to determine scope of work and contents restoration requirements.
• Prepare and review inventories, content condition reports, and documentation for insurance carriers and clients.
• Ensure accurate tracking, labeling, and storage of customer belongings.
• Oversee contents cleaning processes, including smoke, soot, water, mold, and odor remediation.
• Monitor project schedules and labor utilization to ensure efficiency and profitability.
• Train, mentor, and supervise contents restoration technicians.
• Maintain quality control standards and ensure customer satisfaction throughout the restoration process.
• Communicate with homeowners, and other stakeholders regarding project status and scope changes.
• Ensure compliance with company safety policies and industry standards.
• Manage equipment, supplies, and warehouse organization related to contents restoration operations.
• Resolve customer concerns and provide professional service throughout the restoration process.

Skills

Leadership

Project coordination

Customer service excellence

Attention to detail

Problem-solving

Documentation and reporting

Inventory management

Quality assurance

Safety compliance

Tools

Restoration software

Inventory systems

Job description

Rainbow Restoration of Rockville is seeking a Supervisor for contents restoration projects, overseeing pack-out, cleaning, storage, and on-site assessments. You will manage inventories, condition reports, and compliance with safety standards while maintaining high client satisfaction.

Responsibilities include coordinating technicians, monitoring schedules, and ensuring quality control across restoration activities, with direct communication to homeowners and insurers as needed.