Contents Restoration Lead & Field Producer

IICRC; Tulsa (OK); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Paid time off

Competitive salary

Flexible schedule

Job summary

Rainbow Restoration of Dickinson is seeking an experienced Contents Project Manager / Division Lead to oversee and execute contents restoration projects from start to finish. You will lead a crew, communicate with customers and insurers, and ensure accurate documentation while occasionally performing the work in the field.

Ideal candidates will have hands-on leadership, strong organization, and the ability to manage multiple projects simultaneously, including warehouse contents and logistics.

Qualifications

• Experience in contents restoration, moving, mitigation or related industry.
• Experience managing crews or projects.
• Strong organizational skills and attention to detail.
• Excellent customer-service and communication skills.
• Ability to manage several active projects simultaneously.
• Ability to document projects accurately and consistently.

Responsibilities

• Manage contents projects from initial inspection through final pack-back.
• Plan and execute pack-outs, inventory, transportation, cleaning, deodorization, storage, and pack-backs.
• Supervise and direct contents technicians and temporary labor.
• Establish project schedules and maintain production timelines.
• Properly document contents using photographs, inventory systems, and company software.
• Coordinate textile, electronics, specialty-item, and third-party cleaning when required.
• Maintain organized customer contents within the warehouse and storage areas.
• Ensure proper labeling, boxing, inventory control, and chain of custody.
• Communicate project status and expectations with customers.
• Work with insurance adjusters, project managers, estimators, and company leadership.
• Assist with preparing and reviewing contents estimates and supplements.
• Track labor, materials, equipment, subcontractors, and project expenses.
• Maintain accurate job notes and documentation necessary for billing.
• Coordinate pack-back once reconstruction or mitigation work is complete.
• Address customer concerns professionally and promptly.
• Ensure crews follow company safety procedures and industry best practices.
• Maintain cleanliness and organization of vehicles, equipment, and contents-processing areas.
• Participate in emergency-response projects when needed.

Skills

Contents restoration

Crew management

Project management

Customer service

Documentation

Insurance claims

Safety compliance

Tools

Xactimate

Contents inventory software

Job description

Rainbow Restoration of Dickinson is seeking an experienced Contents Project Manager / Division Lead to oversee and execute contents restoration projects from start to finish. You will lead a crew, communicate with customers and insurers, and ensure accurate documentation while occasionally performing the work in the field.

Ideal candidates will have hands-on leadership, strong organization, and the ability to manage multiple projects simultaneously, including warehouse contents and logistics.