Contents Restoration Project Lead

Rainbow Restoration; Santa Fe (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Paid time off

Competitive salary

Flexible schedule

Job summary

Rainbow Restoration of Dickinson is seeking an experienced Contents Project Manager / Division Lead to oversee contents restoration projects from start to finish. This role requires leading a crew, coordinating with customers and insurance representatives, and maintaining thorough documentation.

The ideal candidate will manage pack-outs, inventories, storage, and scheduling while performing field work when needed. A strong background in contents restoration and software is preferred.

Qualifications

• Experience in contents restoration or related industry.
• Experience managing crews or projects.
• Strong organizational skills and attention to detail.
• Excellent customer-service and communication skills.
• Ability to manage several active projects simultaneously.
• Ability to document projects accurately and consistently.
• Basic understanding of insurance restoration and property claims.
• Experience with contents inventory or restoration software is preferred.
• Experience with Xactimate or insurance estimating is a plus.
• IICRC certifications are preferred but not required.

Responsibilities

• Manage contents projects from initial inspection through final pack-back.
• Plan and execute pack-outs, inventory, transportation, cleaning, deodorization, storage, and pack-backs.
• Supervise and direct contents technicians and temporary labor.
• Establish project schedules and maintain production timelines.
• Properly document contents using photographs, inventory systems, and company software.
• Identify salvageable, non-salvageable, and questionable contents.
• Coordinate textile, electronics, specialty-item, and third-party cleaning when required.
• Maintain organized customer contents within the warehouse and storage areas.
• Ensure proper labeling, boxing, inventory control, and chain of custody.
• Communicate project status and expectations with customers.
• Work with insurance adjusters, project managers, estimators, and company leadership.
• Assist with preparing and reviewing contents estimates and supplements.
• Track labor, materials, equipment, subcontractors, and project expenses.
• Maintain accurate job notes and documentation necessary for billing.
• Coordinate pack-back once reconstruction or mitigation work is complete.
• Address customer concerns professionally and promptly.
• Ensure crews follow company safety procedures and industry best practices.
• Maintain cleanliness and organization of vehicles, equipment, and contents-processing areas.
• Participate in emergency-response projects when needed.

Skills

Crew leadership

Project leadership

Organization

Customer service

Communication

Multitask management

Documentation

Insurance restoration knowledge

Tools

Contents inventory software

Xactimate

Job description

Rainbow Restoration of Dickinson is seeking an experienced Contents Project Manager / Division Lead to oversee contents restoration projects from start to finish. This role requires leading a crew, coordinating with customers and insurance representatives, and maintaining thorough documentation.

The ideal candidate will manage pack-outs, inventories, storage, and scheduling while performing field work when needed. A strong background in contents restoration and software is preferred.