Lead, Consumer Digital Banking Operations

Insight Global; Phoenix (AZ); On-site; USD 90,000 - 120,000; Full time

Job summary

Insight Global is seeking a Consumer Digital Team Lead for a top banking client. This individual will act as a subject matter expert supporting consumer digital banking operations and client care activities.

The ideal candidate will have strong experience in deposit operations, treasury management, loan servicing, or consumer banking products while providing exceptional client support. This person will partner closely with leadership to oversee workflow distribution, support team development,

Qualifications

• High school diploma required.
• Bachelor's degree in a related field is a plus.
• Strong written and verbal communication skills.
• Advanced business, legal, and technical writing abilities.
• Experience in financial services and banking operations is preferred.

Responsibilities

• Serve as a subject matter expert for the Consumer Digital Client Care team.
• Handle complex client requests and escalations.
• Support clients through the full lifecycle of banking products and services.
• Assist team members with banking knowledge, processes, and client solutions.
• Manage workflow distribution across the team.
• Coordinate cross-training opportunities.
• Generate production and performance reporting for leadership.
• Ensure service level standards, compliance, audit, and risk requirements are met.
• Update and maintain internal call management systems.
• Participate in new technology evaluations and implementations.
• Review and grade quality assurance scorecards.
• Perform dual-control reviews of monthly scorecards.
• Support strategic initiatives using data analytics.
• Mentor and guide junior team members.
• Collaborate with internal departments to improve client satisfaction.

Education

High School diploma

Bachelor's degree

Tools

Microsoft Office

Job description

Insight Global is seeking a Consumer Digital Team Lead for a top banking client. This individual will act as a subject matter expert supporting consumer digital banking operations and client care activities.

The ideal candidate will have strong experience in deposit operations, treasury management, loan servicing, or consumer banking products while providing exceptional client support. This person will partner closely with leadership to oversee workflow distribution, support team development,