Digital Banking Experience Lead

Agility360; Phoenix (AZ); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Onsite in Phoenix

Job summary

Agility360 in Phoenix, AZ is seeking a Customer Service Team Lead for Consumer Banking. You will lead the Consumer Digital Client Care team, mentor members, and drive process improvements to enhance client experiences.

The role focuses on delivering expert digital banking support, guiding product usage, and helping advanced clients with complex needs while fostering a high-performing, collaborative team culture.

Qualifications

• Minimum 5+ years in Consumer Digital Banking or related area.
• Strong leadership and coaching skills with experience developing teams.
• Excellent communication and problem-solving abilities.

Responsibilities

• Lead and mentor the Consumer Digital Client Care team for optimal client experiences.
• Provide expert guidance on digital banking products and services.
• Manage workflows, monitor metrics, and ensure service levels.
• Partner with leadership on strategic initiatives and digital solutions.

Skills

Consumer Digital Banking

Team Leadership

Customer Experience

Digital Banking

MS Office

Education

High School Diploma

Bachelor's degree

Tools

Microsoft Office Suite

Job description

Agility360 in Phoenix, AZ is seeking a Customer Service Team Lead for Consumer Banking. You will lead the Consumer Digital Client Care team, mentor members, and drive process improvements to enhance client experiences.

The role focuses on delivering expert digital banking support, guiding product usage, and helping advanced clients with complex needs while fostering a high-performing, collaborative team culture.