Operations Team Lead

Insight Global; Phoenix (AZ); On-site; USD 41,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan after 90 days

Paid time off and sick leave

Job summary

Insight Global is seeking a Digital Banking Team Lead to oversee consumer digital banking operations and client care activities from a hands-on, on-site role in Phoenix. You will partner with leadership to manage workflow, ensure SLA adherence, and drive efficiency in a fast-paced banking environment.

The ideal candidate brings 5+ years in related banking operations and at least 2 years of supervisory experience, with solid knowledge of deposit operations and treasury products, and proficiency

Qualifications

• 5+ years of experience in consumer digital, branch banking operations, treasury management services, or similar banking experience.
• 2+ years of supervisory experience.
• Intermediate knowledge of deposit operations, new account opening, loan administration, and treasury management products and services.
• Proficient with Microsoft Office Suite including Microsoft Excel.
• High School Diploma required.

Responsibilities

• Oversee workflow distribution and ensure service-level compliance.
• Support team development and drive operational excellence.
• Contribute to strategic initiatives and process improvements.
• Participate in technology enhancement projects and serve as a key resource for clients and internal teams.

Skills

Team leadership

Customer service

Education

High School Diploma

Tools

Microsoft Excel

Job description

Title: Digital Banking Operations Team Lead

Location: Phoenix, AZ 85008

Schedule: On-site Monday-Friday, 8am-5pm

Compensation: $30/hr. - $35/hr.

OVERVIEW

Insight Global is seeking a Digital Banking Team Lead for a top banking client. This individual will act as a subject matter expert supporting consumer digital banking operations and client care activities. The ideal candidate will have strong experience in deposit operations, treasury management, loan servicing, or consumer banking products while providing exceptional client support. This person will partner closely with leadership to oversee workflow distribution, support team development, ensure service-level compliance, and drive operational excellence. The role offers an opportunity to influence strategic initiatives, assist with process improvements, participate in technology enhancement projects, and serve as a key resource for both clients and internal team members within a fast-paced banking environment.

QUALIFICATIONS

• 5+ years of experience in consumer digital, branch banking operations, treasury management services, or similar banking experience
• 2+ years of supervisory experience
• Intermediate knowledge of deposit operations, new account opening, loan administration, and treasury management products and services.
• Proficient with Microsoft Office Suite including Microsoft Excel
• High School Diploma required.

Compensation: $30/hr. - $35/hr. Exact compensation may vary based on several factors, including skills, experience, and education.

Benefits: Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.